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2014 Retail Banking Ratings - California

Award Recipient

Rabobank

  Overall Satisfaction? Product Offerings? Facility? Account Information? Fees? Account Activities?
Rabobank 5 5 5 5 5 5
Bank of America 2 2 2 2 2 2
Bank of the West 4 5 3 4 4 4
BBVA Compass (Compass Bank) 4 4 3 4 4 3
California Bank & Trust 3 4 2 2 4 2
Chase 4 4 5 4 3 4
Citibank 3 3 2 2 3 3
U.S. Bank 4 4 3 4 4 4
Union Bank 4 3 3 4 4 4
Wells Fargo 4 4 5 4 3 4
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2014 Retail Banking Ratings - South Central

Award Recipient

Arvest Bank

  Overall Satisfaction? Product Offerings? Facility? Account Information? Fees? Account Activities?
Arvest Bank 5 5 5 5 5 5
BancorpSouth Bank 4 3 4 3 4 4
Bank of America 2 3 2 2 2 2
BBVA Compass (Compass Bank) 2 2 2 2 2 2
Branch Banking & Trust (BB&T) 3 3 3 3 3 3
Capital One 4 4 3 4 4 4
Chase 3 3 3 3 3 4
First Tennessee Bank 4 3 4 3 4 4
PNC Bank 4 3 3 4 5 4
Regions Bank 3 3 3 3 3 3
SunTrust Bank 4 4 4 5 3 4
Trustmark National Bank 4 4 3 3 4 4
U.S. Bank 3 3 2 3 3 3
Wells Fargo 3 4 3 3 3 3
Whitney Bank 2 2 3 3 2 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2014 Retail Banking Ratings - Northwest

Award Recipient

Umpqua Bank

  Overall Satisfaction? Product Offerings? Facility? Account Information? Fees? Account Activities?
Umpqua Bank 5 5 5 5 5 5
Bank of America 2 2 2 2 2 2
Chase 3 3 4 3 3 3
Columbia State Bank 3 3 3 3 3 3
KeyBank 3 3 3 4 3 3
Sterling Bank 4 4 4 4 4 4
U.S. Bank 4 4 4 4 4 4
Wells Fargo 3 3 3 3 3 3
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2014 Retail Banking Ratings - North Central

Award Recipient

Huntington National Bank

  Overall Satisfaction? Product Offerings? Facility? Account Information? Fees? Account Activities?
Huntington National Bank 5 5 5 5 5 4
1st Source Bank 4 3 4 4 3 3
Bank of America 3 3 2 2 3 3
Branch Banking & Trust (BB&T) 4 3 4 4 3 4
Charter One 2 2 2 2 2 3
Chase 3 4 3 3 3 3
Chemical Bank 3 2 4 3 4 3
City National Bank (WV) 4 3 4 3 4 3
Comerica Bank 2 2 2 3 3 3
Community Trust Bank 4 4 3 4 4 3
Fifth Third Bank 3 3 4 3 2 3
First Financial Bank (OH) 3 2 3 3 3 3
FirstMerit Bank 3 2 3 4 3 3
Flagstar Bank 4 4 4 4 4 4
Independent Bank 3 2 3 3 3 3
KeyBank 2 2 2 3 3 3
Old National Bank 2 2 3 2 2 2
Other 3 3 3 2 3 3
PNC Bank 3 3 3 3 3 3
Regions Bank 4 4 2 4 4 5
TCF National Bank 3 3 5 3 3 3
U.S. Bank 3 3 2 3 3 3
United Bank 2 2 2 2 3 2
Wells Fargo 4 4 2 3 3 4
WesBanco Bank 3 3 3 2 3 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2014 Retail Banking Ratings - Mid Atlantic

Award Recipient

Northwest Savings Bank

  Overall Satisfaction? Product Offerings? Facility? Account Information? Fees? Account Activities?
Northwest Savings Bank 5 5 4 5 4 5
Apple Bank for Savings 3 3 3 2 4 2
Astoria FS&LA 3 3 2 3 4 3
Bank of America 3 3 2 3 3 3
Branch Banking & Trust (BB&T) 4 4 4 4 4 4
Capital One 3 3 3 3 4 3
Chase 3 3 4 3 3 3
Citibank 3 3 3 3 3 3
Citizens Bank 3 3 3 4 3 3
Community Bank 4 4 3 3 4 4
First Commonwealth Bank 4 4 4 4 4 4
First NB of Pennsylvania 3 3 3 3 4 3
First Niagara Bank 3 2 3 3 3 3
Fulton Bank 4 3 3 3 4 4
HSBC 2 2 2 2 2 2
Hudson City Savings Bank 5 4 4 4 5 4
Huntington National Bank 3 3 2 3 4 3
KeyBank 3 2 3 3 3 3
Manufacturers & Traders Bank (M&T Bank) 4 4 3 4 3 4
National Penn Bank 5 4 5 5 4 5
NBT Bank 4 3 4 3 4 3
New York Community Bank 3 3 3 3 3 3
PNC Bank 4 4 4 3 4 4
S&T Bank 4 4 4 4 4 4
Santander Bank 2 2 2 2 2 2
SunTrust Bank 3 3 3 3 3 3
Susquehanna Bank 5 5 4 5 4 5
TD Bank 4 4 5 4 3 4
Trustco Bank 3 3 4 3 4 3
Valley National Bank 3 3 3 3 4 3
Wells Fargo 3 3 3 3 3 3
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2014 Retail Banking Ratings - New England

Award Recipient

Eastern Bank

  Overall Satisfaction? Product Offerings? Facility? Account Information? Fees? Account Activities?
Eastern Bank 5 5 5 5 5 4
Bank of America 2 3 2 3 2 3
Chase 3 4 2 3 4 3
Citibank 3 3 2 2 3 3
Citizens Bank 3 3 4 4 3 4
First Niagara Bank 3 2 3 3 3 3
KeyBank 3 2 3 2 3 3
Peoples United Bank 4 4 4 4 4 4
Rockland Trust Co 5 5 5 4 4 5
Santander Bank 2 2 2 2 3 2
TD Bank 4 4 5 4 4 4
Webster Bank 4 4 4 4 4 5
Wells Fargo 3 4 3 4 4 3
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2014 Retail Banking Ratings - Texas

Award Recipient

Frost Bank

  Overall Satisfaction? Product Offerings? Facility? Account Information? Fees? Account Activities?
Frost Bank 5 5 5 5 5 5
Amegy Bank 4 4 3 4 4 3
Bank of America 3 3 2 3 3 3
BBVA Compass (Compass Bank) 3 3 3 3 3 3
Capital One 4 4 2 3 4 3
Chase 4 4 4 4 3 3
Citibank 2 3 2 2 3 3
Comerica Bank 2 2 2 3 3 2
First Financial Bank (TX) 4 3 4 3 4 3
International Bank of Commerce 2 2 3 3 3 2
Prosperity Bank 3 3 3 3 4 3
Regions Bank 3 2 2 3 3 3
Wells Fargo 3 3 3 3 2 3
Woodforest National Bank 4 4 5 5 5 4
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2014 Retail Banking Ratings - Southeast

Award Recipient

United Community Bank

  Overall Satisfaction? Product Offerings? Facility? Account Information? Fees? Account Activities?
United Community Bank 5 5 5 5 5 5
Bank of America 3 3 3 3 3 3
Branch Banking & Trust (BB&T) 4 4 4 4 4 4
Fifth Third Bank 3 4 4 3 3 4
First Citizens Bancorp 4 4 4 4 4 4
First Citizens Bancshares 4 4 4 4 4 4
PNC Bank 3 3 3 3 4 4
Regions Bank 3 4 3 4 4 3
SunTrust Bank 4 4 3 4 3 4
Synovus 2 2 3 2 3 2
TD Bank 4 4 4 4 4 4
Wells Fargo 3 3 4 3 3 3
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2014 Retail Banking Ratings - Florida

Award Recipient

Chase

  Overall Satisfaction? Product Offerings? Facility? Account Information? Fees? Account Activities?
Chase 5 5 4 5 4 5
Bank of America 2 2 2 2 2 2
Branch Banking & Trust (BB&T) 2 2 2 2 2 2
Citibank 4 5 3 3 4 3
Fifth Third Bank 4 4 4 4 3 4
PNC Bank 4 4 4 4 5 5
Regions Bank 4 3 3 5 3 4
SunTrust Bank 4 4 3 5 4 4
TD Bank 5 5 5 5 4 5
Wells Fargo 3 2 4 3 3 3
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2014 Retail Banking Ratings - Midwest

Award Recipient

First Midwest Bank

  Overall Satisfaction? Product Offerings? Facility? Account Information? Fees? Account Activities?
First Midwest Bank 5 5 5 5 5 5
AnchorBank 4 4 3 5 4 4
Associated Bank 3 3 3 3 3 4
Bank Mutual 4 3 3 3 5 4
Bank of America 3 3 3 3 3 3
Bank of the West 2 3 2 3 3 3
BMO Harris Bank 2 2 3 2 2 2
Bremer Bank 3 2 3 3 4 3
Charter One 3 3 2 3 2 3
Chase 4 4 5 4 3 4
Citibank 4 5 3 3 4 3
Commerce Bank 4 4 5 5 4 4
Fifth Third Bank 3 3 3 3 3 3
First Bank (MO) 4 3 4 5 4 4
MB Financial Bank 2 2 2 3 3 3
PNC Bank 4 3 3 3 4 4
Regions Bank 3 4 3 3 4 3
TCF National Bank 2 2 3 2 3 2
U.S. Bank 4 4 3 3 4 3
UMB Bank 4 5 3 5 4 4
Wells Fargo 2 3 3 3 2 3
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2014 Retail Banking Ratings - Southwest

Award Recipient

Arvest Bank

  Overall Satisfaction? Product Offerings? Facility? Account Information? Fees? Account Activities?
Arvest Bank 5 5 5 5 5 5
BancFirst 4 3 3 3 4 3
Bank of America 2 2 2 2 2 2
Bank of Oklahoma 3 3 4 3 3 3
Bank of the West 3 2 2 3 3 3
BBVA Compass (Compass Bank) 2 2 2 3 2 2
Chase 4 4 4 4 4 4
FirstBank (CO) 4 3 4 5 4 4
KeyBank 2 2 2 2 2 2
MidFirst Bank 4 4 4 4 4 4
Nevada State Bank 2 2 2 3 2 2
U.S. Bank 3 4 3 3 4 3
Wells Fargo 3 3 3 3 3 3
Zions First National Bank 3 3 3 3 3 3
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.