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2013 North America Rental Car Satisfaction Study

Award Recipient

National

  Overall Satisfaction? Reservation Process? Shuttle Bus/Van? Pick-Up Process? Rental Car (Vehicle)? Return Process? Cost & Fees?
National 5 5 4 5 5 5 5
Budget 3 2 3 2 3 3 3
Dollar 2 2 2 2 2 2 2
Thrifty 2 2 2 2 2 2 2
Alamo 4 3 5 3 4 4 4
Avis 3 3 3 3 3 3 3
Hertz 3 3 4 3 3 3 3
Enterprise 4 4 4 4 4 4 5
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.