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2013 Residential Wireline Internet Service Provider Satisfaction Study - North Central

Award Recipient

WOW! (Wide Open West)

  Overall Satisfaction? Billing? Cost? Performance and Reliability? Communication? Customer Service?
WOW! (Wide Open West) 5 5 5 5 5 3
Charter Communications 2 2 2 3 2 3
Time Warner Cable 2 2 2 3 2 3
CenturyLink 2 2 3 2 2 4
Frontier Communications 2 2 3 2 2 3
XFINITY (Comcast) 3 3 3 5 3 2
AT&T 4 5 4 5 4 5
Cincinnati Bell 3 2 4 3 2 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2013 Residential Wireline Internet Service Provider Satisfaction Study - West

Award Recipient

Verizon

  Overall Satisfaction? Billing? Cost? Performance and Reliability? Communication? Customer Service?
Verizon 5 5 5 5 5 5
Charter Communications 2 2 2 3 2 3
Mediacom Communications 2 2 2 2 2 2
Cox Communications 4 5 3 4 4 5
Time Warner Cable 3 3 3 3 3 3
XFINITY (Comcast) 3 3 3 3 3 2
CenturyLink 3 2 4 3 3 3
AT&T 4 5 5 3 4 4
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2013 Residential Wireline Internet Service Provider Satisfaction Study - East

Award Recipient

Verizon

  Overall Satisfaction? Billing? Cost? Performance and Reliability? Communication? Customer Service?
Verizon 5 5 5 5 5 4
Time Warner Cable 2 2 2 2 2 2
XFINITY (Comcast) 3 3 2 3 3 3
Cox Communications 3 3 3 3 3 4
Frontier Communications 2 2 3 2 2 5
Optimum Online (Cablevision) 3 4 3 3 3 4
AT&T 3 4 5 2 4 5
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2013 Residential Wireline Internet Service Provider Satisfaction Study - South

Award Recipient

Verizon

  Overall Satisfaction? Billing? Cost? Performance and Reliability? Communication? Customer Service?
Verizon 5 4 4 5 5 3
Charter Communications 2 2 2 3 2 3
Cox Communications 3 4 2 3 3 4
Suddenlink 3 4 2 4 3 5
Time Warner Cable 2 2 2 3 2 2
XFINITY (Comcast) 2 2 2 3 2 2
CenturyLink 2 2 3 2 2 4
Bright House Networks 4 5 4 4 5 5
Windstream 2 3 4 2 3 3
AT&T 4 5 5 4 4 4
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.