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2014 U.S. Customer Service Index (CSI) Ratings - Mass Market

Award Recipient

BUICK

  Overall Service Satisfaction? Service Initiation? Service Advisor? Service Facility? Vehicle Pickup? Service Quality?
BUICK 5 5 5 5 4 5
GMC 5 5 4 5 4 5
MINI 5 4 5 4 5 5
VOLKSWAGEN 5 5 5 4 5 5
CHEVROLET 4 4 4 4 4 4
CHRYSLER 3 3 3 3 4 3
FORD 3 3 3 3 3 3
HONDA 3 3 3 3 3 3
HYUNDAI 3 3 3 3 3 3
KIA 3 3 3 3 3 3
MAZDA 3 3 3 3 3 3
MITSUBISHI 3 3 3 3 3 3
NISSAN 3 3 3 3 3 3
TOYOTA 3 3 3 4 3 3
DODGE 2 2 2 2 2 2
JEEP 2 2 2 2 2 2
RAM 2 2 2 2 2 2
SCION 2 2 2 3 3 2
SUBARU 2 2 2 2 2 3
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2014 U.S. Customer Service Index (CSI) Ratings - Luxury

Award Recipient

CADILLAC

  Overall Service Satisfaction? Service Initiation? Service Advisor? Service Facility? Vehicle Pickup? Service Quality?
CADILLAC 5 5 5 4 5 5
AUDI 5 5 5 3 4 5
LEXUS 5 4 3 5 3 5
INFINITI 4 5 5 3 3 5
LINCOLN 4 4 5 3 5 4
ACURA 3 3 2 2 3 3
BMW 3 2 3 3 3 3
JAGUAR 3 3 3 3 4 3
MERCEDES-BENZ 3 3 3 3 2 3
PORSCHE 3 3 5 2 2 3
LAND ROVER 2 2 2 2 2 2
VOLVO 2 3 3 2 3 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.