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2013 U.S. Household Insurance and Bundling Study (Homeowners)

Award Recipient

Amica Mutual

  Overall Satisfaction? Interaction? Price? Policy Offerings? Billing and Payment? Claims?
Amica Mutual 5 5 5 5 5 5
Encompass 4 4 4 4 3 5
USAA* 5 5 5 5 5 5
Cincinnati Insurance* 3 3 4 3 3 4
COUNTRY 3 3 4 3 3 4
Progressive 4 3 4 4 4 4
Allied* 3 2 3 3 2 3
Allstate 3 3 3 4 4 3
Auto-Owners Insurance 4 4 4 4 4 3
CHUBB 2 2 2 2 2 3
Erie Insurance 4 4 4 4 4 3
MetLife 3 2 3 3 3 3
Nationwide 3 3 3 3 2 3
Shelter* 4 5 4 4 4 3
State Farm 4 4 3 4 4 3
The Hanover 2 2 3 2 2 3
The Hartford 3 3 4 3 3 3
Travelers 2 2 2 2 2 3
American Family 4 4 3 4 4 2
Automobile Club Group 3 2 3 3 3 2
Automobile Club of Southern California 4 3 4 4 4 2
Farmers 2 2 2 2 2 2
GEICO 3 2 4 4 4 2
Liberty Mutual 2 2 2 3 2 2
Mercury* 2 2 4 2 2 2
NCNU Insurance Exchange 3 3 4 3 3 2
Safeco 3 2 3 3 3 2
Homesite* 2 2 2 2 2 0
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

*Factors may not be shown due to insufficient sample size.

*USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings.

*Included in the study but not award-eligible due to localized availability and/or not meeting minimum sample requirements are: Allied, Cincinnati Insurance, Homesite, Mercury, Shelter.