Advertisement

View Press Release

2013 U.S. Small Business Commercial Insurance Study

Award Recipient

Erie Insurance

  Overall Satisfaction Policy Offerings Pricing Billing and Payment Contacting the Insurer Claims
Erie Insurance 5 5 4 5 5 5
AIG 2 2 2 2 2 2
Allied 3 2 3 2 4 2
CNA Insurance 2 2 2 2 2 0
The Hartford 2 2 2 2 2 2
Travelers 2 2 2 2 3 4
Zurich 3 2 2 2 3 5
Auto Owners Insurance 4 3 4 3 4 4
CHUBB 3 3 2 3 3 3
Farmers 3 3 2 3 3 2
Liberty Mutual 3 3 3 4 2 2
Allstate 3 4 4 5 3 3
American Family 4 4 5 5 4 3
State Farm 4 4 3 5 3 4
Nationwide 4 5 4 5 4 4
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

*Factor not shown due to insufficient sample size.