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2013 U.S. Small Business Commercial Insurance Study

Award Recipient

Erie Insurance

  Overall Satisfaction Policy Offerings Pricing Billing and Payment Contacting the Insurer Claims
Erie Insurance 5 5 4 5 5 5
Allied 3 2 3 2 4 2
American Family 4 4 5 5 4 3
Auto Owners Insurance 4 3 4 3 4 4
Nationwide 4 5 4 5 4 4
Allstate 3 4 4 5 3 3
CHUBB 3 3 2 3 3 3
Farmers 3 3 2 3 3 2
State Farm 4 4 3 5 3 4
Travelers 2 2 2 2 3 4
Zurich 3 2 2 2 3 5
AIG 2 2 2 2 2 2
CNA Insurance 2 2 2 2 2 0
Liberty Mutual 3 3 3 4 2 2
The Hartford 2 2 2 2 2 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

*Factor not shown due to insufficient sample size.