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2013 Cruise Line Satisfaction Report

Award Recipient

Disney Cruise Line

  Overall Satisfaction? Embark/Debark? Food? Entertainment? Cost? Service? Excursions? Stateroom?
Disney Cruise Line 5 5 5 5 5 5 5 5
Royal Caribbean International 4 4 4 4 4 4 4 3
Carnival Cruise Lines 2 2 2 3 3 2 3 2
Celebrity Cruises 3 3 4 3 4 3 3 4
Holland America Line 4 4 4 3 3 4 3 4
Norwegian Cruise Line 3 4 2 3 2 2 3 3
Princess Cruises 3 4 3 3 3 3 2 4
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.