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2013 U.S. Auto Claims Satisfaction Study

Award Recipient

Auto Club of Southern California Insurance Group

  Overall Satisfaction? First Notice of Loss? Service Interaction? Appraisal? Repair Process? Rental Car Experience? Settlement?
Auto Club of Southern California Insurance Group 5 5 5 3 4 4 5
21st Century 2 2 2 2 2 3 2
Commerce 2 3 3 2 2 5 2
Esurance 2 2 2 2 2 2 2
Farmers 2 2 3 2 3 3 2
Allstate 3 3 3 4 3 2 3
Automobile Club Group 3 2 3 2 2 3 3
GEICO 3 3 2 4 2 5 3
Liberty Mutual 3 3 2 2 2 3 3
Mercury 3 2 3 3 3 3 3
MetLife 2 3 2 2 2 2 3
NCNU Insurance Exchange 3 2 2 3 3 3 3
Progressive 3 3 2 3 2 5 3
Safeco 3 3 3 3 3 3 3
American Family 4 4 4 3 3 2 4
Amica Mutual 4 4 4 4 2 2 4
Erie Insurance 4 4 5 4 4 5 4
Nationwide 4 4 4 3 4 3 4
State Farm 4 3 5 3 4 5 4
The Hanover 3 3 5 5 3 3 4
The Hartford 4 4 3 4 5 2 4
Travelers 4 4 4 5 4 3 4
Auto-Owners Insurance 4 4 4 2 5 2 5
NJM Insurance Co.* 5 5 5 5 5 5 5
USAA** 5 5 5 5 5 5 5
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

*NJM Insurance Co. is an insurance provider open only to New Jersey Business Industry Association members, State of New Jersey employees, NJM's previously insured drivers, and/or previous/current auto/homeowner policyholders, and therefore is not included in the rankings.

**USAA is an insurance provider open only to U.S. military personnel and their families, and therefore is not included in the rankings.