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2013 U.S. Auto Insurance Study - Central

Award Recipient

State Farm

  Overall Satisfaction? Policy Offerings? Price? Billing and Payment? Interaction? Claims?
State Farm 5 5 4 5 5 5
GEICO 3 4 5 4 3 2
Shelter 4 4 5 3 4 3
The Hartford 4 4 5 4 3 3
USAA* 5 5 5 5 5 5
AAA Missouri 3 3 4 3 2 2
Auto-Owners Insurance 4 4 4 4 5 4
Safeco 2 2 4 2 3 5
American Family 4 4 3 4 4 3
Farm Bureau Mutual 3 4 3 3 3 2
Progressive 2 3 3 2 2 2
Allstate 2 3 2 3 2 3
Farmers 2 3 2 2 3 2
Liberty Mutual 2 3 2 3 2 2
Nationwide 2 2 2 2 2 2
Travelers 2 2 2 3 2 3
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

*NJM Insurance Co. is an insurance provider open only to New Jersey Business & Industry Association members, State of New Jersey employees, NJM?s previously insured drivers, and/or previous/current auto/homeowner policyholders and therefore is not included in the rankings.

*USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings.

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2013 U.S. Auto Insurance Study - California

Award Recipient

Wawanesa

  Overall Satisfaction? Policy Offerings? Price? Billing and Payment? Interaction? Claims?
Wawanesa 5 5 5 4 4 5
USAA* 5 5 5 5 5 5
Ameriprise 4 4 4 4 3 3
Automobile Club Group of Southern California (AAA) 4 5 4 4 4 5
GEICO 4 5 4 4 3 5
The Hartford 5 5 4 5 4 5
21st Century 3 3 3 2 2 3
AAA NCNU Insurance Exchange (formally CSAA) 3 3 3 3 3 5
Allstate 3 3 3 4 3 3
Kemper 2 2 3 2 2 3
Liberty Mutual 3 3 3 3 3 5
Mercury 3 3 3 3 3 3
Nationwide 3 3 3 2 3 3
Progressive 3 4 3 4 3 3
Safeco 3 3 3 3 4 5
State Farm 5 5 3 5 5 5
Farmers 2 2 2 2 3 3
Infinity P&C 2 2 2 2 2 2
Travelers 2 2 2 2 3 5
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

*NJM Insurance Co. is an insurance provider open only to New Jersey Business & Industry Association members, State of New Jersey employees, NJM?s previously insured drivers, and/or previous/current auto/homeowner policyholders and therefore is not included in the rankings.

*USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings.

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2013 U.S. Auto Insurance Study - Northwest

Award Recipient

PEMCO Insurance

Highest Customer Satisfaction Among Auto Insurers in the Northwest Region

  Overall Satisfaction? Policy Offerings? Price? Billing and Payment? Interaction? Claims?
PEMCO Insurance 5 5 5 5 5 4
The Hartford 4 4 5 4 3 5
USAA* 5 5 5 5 5 5
GEICO 3 3 4 3 2 2
Mutual of Enumclaw 4 3 4 4 5 4
Allstate 3 3 3 3 3 3
American Family 3 4 3 4 3 2
Liberty Mutual 3 3 3 3 3 2
Progressive 3 4 3 4 2 3
State Farm 4 4 3 3 4 3
Farmers 2 2 2 2 3 3
Nationwide 3 3 2 3 2 2
Safeco 2 2 2 2 3 3
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

*NJM Insurance Co. is an insurance provider open only to New Jersey Business & Industry Association members, State of New Jersey employees, NJM?s previously insured drivers, and/or previous/current auto/homeowner policyholders and therefore is not included in the rankings.

*USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings.

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2013 U.S. Auto Insurance Study - New York

Award Recipient

New York Central Mutual

Highest Customer Satisfaction Among Auto Insurers in New York

  Overall Satisfaction? Policy Offerings? Price? Billing and Payment? Interaction? Claims?
New York Central Mutual 5 4 5 5 5 5
USAA* 5 5 5 5 5 5
GEICO 3 3 4 3 2 2
Liberty Mutual 3 3 4 3 3 3
State Farm 4 5 4 5 4 4
The Hartford 3 3 4 3 3 3
Allstate 3 3 2 3 3 3
MetLife 2 2 2 3 2 2
Nationwide 2 2 2 2 2 2
Progressive 2 3 2 2 2 2
Travelers 4 3 2 3 4 3
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

*NJM Insurance Co. is an insurance provider open only to New Jersey Business & Industry Association members, State of New Jersey employees, NJM?s previously insured drivers, and/or previous/current auto/homeowner policyholders and therefore is not included in the rankings.

*USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings.

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2013 U.S. Auto Insurance Study - North Central

Award Recipient

Auto-Owners Insurance

  Overall Satisfaction? Policy Offerings? Price? Billing and Payment? Interaction? Claims?
Auto-Owners Insurance 5 5 4 5 5 5
Erie Insurance 4 4 5 4 4 5
USAA* 5 5 5 5 5 5
GEICO 3 3 4 3 2 2
State Farm 4 5 4 4 4 4
The Hartford 3 3 4 4 3 3
American Family 3 3 3 3 3 2
COUNTRY 3 2 3 2 2 2
Farmers 2 3 3 2 3 2
Grange Insurance 3 3 3 3 4 2
Liberty Mutual 3 3 3 3 2 3
Michigan Farm Bureau 4 4 3 3 4 2
Nationwide 3 4 3 3 3 3
Progressive 2 3 3 3 2 2
Allstate 3 3 2 3 3 2
Automobile Club Group (AAA) 2 3 2 3 2 2
The Hanover 2 2 2 2 2 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

*NJM Insurance Co. is an insurance provider open only to New Jersey Business & Industry Association members, State of New Jersey employees, NJM?s previously insured drivers, and/or previous/current auto/homeowner policyholders and therefore is not included in the rankings.

*USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings.

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2013 U.S. Auto Insurance Study - New England

Award Recipient

Amica Mutual

  Overall Satisfaction? Policy Offerings? Price? Billing and Payment? Interaction? Claims?
Amica Mutual 5 5 5 5 5 5
GEICO 4 4 5 4 3 3
USAA* 5 5 5 5 5 5
Allstate 4 4 4 4 3 3
Progressive 3 4 4 3 3 3
State Farm 4 4 4 4 4 4
The Hartford 4 4 4 4 3 4
Arbella 3 2 3 2 4 3
Liberty Mutual 4 4 3 4 4 4
MetLife 2 3 3 2 2 2
Nationwide 4 4 3 3 4 4
Plymouth Rock Assurance 3 2 3 2 4 2
MAPFRE-Commerce Insurance 3 2 2 2 3 2
Safety Insurance 2 2 2 2 3 3
The Hanover 3 2 2 3 3 2
Travelers 2 2 2 2 3 3
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

*NJM Insurance Co. is an insurance provider open only to New Jersey Business & Industry Association members, State of New Jersey employees, NJM?s previously insured drivers, and/or previous/current auto/homeowner policyholders and therefore is not included in the rankings.

*USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings.

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2013 U.S. Auto Insurance Study - Texas

Award Recipient

Texas Farm Bureau Insurance

Highest Customer Satisfaction Among Auto Insurers in Texas

  Overall Satisfaction? Policy Offerings? Price? Billing and Payment? Interaction? Claims?
Texas Farm Bureau Insurance 5 5 5 5 5 5
USAA* 5 5 5 5 5 5
GEICO 4 4 4 4 4 4
Allstate 4 4 3 4 4 3
Liberty Mutual 3 4 3 3 4 2
Nationwide 3 3 3 3 3 3
Progressive 3 4 3 4 3 3
State Farm 4 4 3 4 4 3
Farmers 2 2 2 2 2 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

*NJM Insurance Co. is an insurance provider open only to New Jersey Business & Industry Association members, State of New Jersey employees, NJM?s previously insured drivers, and/or previous/current auto/homeowner policyholders and therefore is not included in the rankings.

*USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings.

View Press Release

2013 U.S. Auto Insurance Study - Southeast

Award Recipient

Tennessee Farm Bureau

Highest Customer Satisfaction Among Auto Insurers in the Southeast Region

  Overall Satisfaction? Policy Offerings? Price? Billing and Payment? Interaction? Claims?
Tennessee Farm Bureau 5 5 5 5 5 5
USAA* 5 5 5 5 5 5
Auto-Owners Insurance 4 3 4 4 4 5
North Carolina Farm Bureau 4 3 4 3 4 4
Safeco 3 2 4 2 3 2
State Farm 4 4 4 4 4 3
Alfa Insurance 4 3 3 3 3 4
GEICO 2 3 3 3 2 2
GMAC 2 2 3 2 3 2
Kentucky Farm Bureau 2 2 3 2 2 3
Liberty Mutual 3 4 3 3 4 3
Nationwide 3 3 3 3 3 3
Progressive 2 3 3 3 2 4
Travelers 2 2 3 2 2 3
Allstate 2 3 2 2 2 3
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

*NJM Insurance Co. is an insurance provider open only to New Jersey Business & Industry Association members, State of New Jersey employees, NJM?s previously insured drivers, and/or previous/current auto/homeowner policyholders and therefore is not included in the rankings.

*USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings.

View Press Release

2013 U.S. Auto Insurance Study - Mid-Atlantic

Award Recipient

State Farm

  Overall Satisfaction? Policy Offerings? Price? Billing and Payment? Interaction? Claims?
State Farm 5 5 5 5 5 5
Erie Insurance 4 4 5 5 4 5
GEICO 4 4 5 4 3 4
NJM Insurance Co.* 5 5 5 5 5 5
The Hartford 4 3 5 4 3 3
USAA* 5 5 5 5 5 5
Progressive 3 3 3 3 3 3
21st Century 2 2 2 2 2 2
Allstate 3 3 2 3 3 5
Liberty Mutual 2 2 2 2 2 2
Nationwide 3 3 2 3 3 3
Plymouth Rock Assurance (Formerly High Point Insurance and Palisades) 2 2 2 2 2 2
Travelers 3 3 2 3 3 5
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

*NJM Insurance Co. is an insurance provider open only to New Jersey Business & Industry Association members, State of New Jersey employees, NJM?s previously insured drivers, and/or previous/current auto/homeowner policyholders and therefore is not included in the rankings.

*USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings.

View Press Release

2013 U.S. Auto Insurance Study - Florida

Award Recipient

MetLife

  Overall Satisfaction? Policy Offerings? Price? Billing and Payment? Interaction? Claims?
MetLife 5 5 5 5 5 4
Auto-Owners Insurance 3 3 5 3 5 4
USAA* 5 5 5 5 5 5
GEICO 3 3 4 3 3 2
21st Century 2 3 3 3 2 2
Allstate 3 5 3 3 3 3
Infinity P&C 2 2 3 2 2 0
Progressive 3 5 3 3 3 2
Safeco 3 2 3 2 5 3
State Farm 4 5 3 5 3 3
The Hartford 5 3 3 5 5 5
Esurance 2 3 2 2 2 0
Liberty Mutual 2 2 2 2 3 3
Nationwide 3 3 2 2 3 2
Travelers 2 2 2 2 3 4
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

*NJM Insurance Co. is an insurance provider open only to New Jersey Business & Industry Association members, State of New Jersey employees, NJM?s previously insured drivers, and/or previous/current auto/homeowner policyholders and therefore is not included in the rankings.

*USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings.

View Press Release

2013 U.S. Auto Insurance Study - Southwest

Award Recipient

State Farm

  Overall Satisfaction? Policy Offerings? Price? Billing and Payment? Interaction? Claims?
State Farm 5 4 4 4 5 4
GEICO 3 4 5 3 3 5
USAA* 5 5 5 5 5 5
AAA NCNU Insurance Exchange (formally CSAA) 2 2 3 2 2 2
American Family 3 3 3 3 3 3
Liberty Mutual 2 2 3 2 2 5
The Hartford 5 5 3 5 4 3
Allstate 2 3 2 3 3 2
Farmers 2 2 2 2 2 2
Progressive 2 2 2 3 2 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

*NJM Insurance Co. is an insurance provider open only to New Jersey Business & Industry Association members, State of New Jersey employees, NJM?s previously insured drivers, and/or previous/current auto/homeowner policyholders and therefore is not included in the rankings.

*USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings.