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2013 U.S. Auto Insurance Study - California

Award Recipient

Wawanesa

  Overall Satisfaction? Policy Offerings? Price? Billing and Payment? Interaction? Claims?
Wawanesa 5 5 5 4 4 5
Automobile Club Group of Southern California (AAA) 4 5 4 4 4 5
GEICO 4 5 4 4 3 5
State Farm 5 5 3 5 5 5
The Hartford 5 5 4 5 4 5
USAA* 5 5 5 5 5 5
Ameriprise 4 4 4 4 3 3
Progressive 3 4 3 4 3 3
21st Century 3 3 3 2 2 3
AAA NCNU Insurance Exchange (formally CSAA) 3 3 3 3 3 5
Allstate 3 3 3 4 3 3
Liberty Mutual 3 3 3 3 3 5
Mercury 3 3 3 3 3 3
Nationwide 3 3 3 2 3 3
Safeco 3 3 3 3 4 5
Farmers 2 2 2 2 3 3
Infinity P&C 2 2 2 2 2 2
Kemper 2 2 3 2 2 3
Travelers 2 2 2 2 3 5
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

*NJM Insurance Co. is an insurance provider open only to New Jersey Business & Industry Association members, State of New Jersey employees, NJM?s previously insured drivers, and/or previous/current auto/homeowner policyholders and therefore is not included in the rankings.

*USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings.

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2013 U.S. Auto Insurance Study - Central

Award Recipient

State Farm

  Overall Satisfaction? Policy Offerings? Price? Billing and Payment? Interaction? Claims?
State Farm 5 5 4 5 5 5
USAA* 5 5 5 5 5 5
American Family 4 4 3 4 4 3
Auto-Owners Insurance 4 4 4 4 5 4
Farm Bureau Mutual 3 4 3 3 3 2
GEICO 3 4 5 4 3 2
Shelter 4 4 5 3 4 3
The Hartford 4 4 5 4 3 3
AAA Missouri 3 3 4 3 2 2
Allstate 2 3 2 3 2 3
Farmers 2 3 2 2 3 2
Liberty Mutual 2 3 2 3 2 2
Progressive 2 3 3 2 2 2
Nationwide 2 2 2 2 2 2
Safeco 2 2 4 2 3 5
Travelers 2 2 2 3 2 3
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

*NJM Insurance Co. is an insurance provider open only to New Jersey Business & Industry Association members, State of New Jersey employees, NJM?s previously insured drivers, and/or previous/current auto/homeowner policyholders and therefore is not included in the rankings.

*USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings.

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2013 U.S. Auto Insurance Study - New York

Award Recipient

New York Central Mutual

Highest Customer Satisfaction Among Auto Insurers in New York

  Overall Satisfaction? Policy Offerings? Price? Billing and Payment? Interaction? Claims?
New York Central Mutual 5 4 5 5 5 5
State Farm 4 5 4 5 4 4
USAA* 5 5 5 5 5 5
Allstate 3 3 2 3 3 3
GEICO 3 3 4 3 2 2
Liberty Mutual 3 3 4 3 3 3
Progressive 2 3 2 2 2 2
The Hartford 3 3 4 3 3 3
Travelers 4 3 2 3 4 3
MetLife 2 2 2 3 2 2
Nationwide 2 2 2 2 2 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

*NJM Insurance Co. is an insurance provider open only to New Jersey Business & Industry Association members, State of New Jersey employees, NJM?s previously insured drivers, and/or previous/current auto/homeowner policyholders and therefore is not included in the rankings.

*USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings.

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2013 U.S. Auto Insurance Study - Northwest

Award Recipient

PEMCO Insurance

Highest Customer Satisfaction Among Auto Insurers in the Northwest Region

  Overall Satisfaction? Policy Offerings? Price? Billing and Payment? Interaction? Claims?
PEMCO Insurance 5 5 5 5 5 4
USAA* 5 5 5 5 5 5
American Family 3 4 3 4 3 2
Progressive 3 4 3 4 2 3
State Farm 4 4 3 3 4 3
The Hartford 4 4 5 4 3 5
Allstate 3 3 3 3 3 3
GEICO 3 3 4 3 2 2
Liberty Mutual 3 3 3 3 3 2
Mutual of Enumclaw 4 3 4 4 5 4
Nationwide 3 3 2 3 2 2
Farmers 2 2 2 2 3 3
Safeco 2 2 2 2 3 3
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

*NJM Insurance Co. is an insurance provider open only to New Jersey Business & Industry Association members, State of New Jersey employees, NJM?s previously insured drivers, and/or previous/current auto/homeowner policyholders and therefore is not included in the rankings.

*USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings.

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2013 U.S. Auto Insurance Study - North Central

Award Recipient

Auto-Owners Insurance

  Overall Satisfaction? Policy Offerings? Price? Billing and Payment? Interaction? Claims?
Auto-Owners Insurance 5 5 4 5 5 5
State Farm 4 5 4 4 4 4
USAA* 5 5 5 5 5 5
Erie Insurance 4 4 5 4 4 5
Michigan Farm Bureau 4 4 3 3 4 2
Nationwide 3 4 3 3 3 3
Allstate 3 3 2 3 3 2
American Family 3 3 3 3 3 2
Automobile Club Group (AAA) 2 3 2 3 2 2
Farmers 2 3 3 2 3 2
GEICO 3 3 4 3 2 2
Grange Insurance 3 3 3 3 4 2
Liberty Mutual 3 3 3 3 2 3
Progressive 2 3 3 3 2 2
The Hartford 3 3 4 4 3 3
COUNTRY 3 2 3 2 2 2
The Hanover 2 2 2 2 2 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

*NJM Insurance Co. is an insurance provider open only to New Jersey Business & Industry Association members, State of New Jersey employees, NJM?s previously insured drivers, and/or previous/current auto/homeowner policyholders and therefore is not included in the rankings.

*USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings.

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2013 U.S. Auto Insurance Study - New England

Award Recipient

Amica Mutual

  Overall Satisfaction? Policy Offerings? Price? Billing and Payment? Interaction? Claims?
Amica Mutual 5 5 5 5 5 5
USAA* 5 5 5 5 5 5
Allstate 4 4 4 4 3 3
GEICO 4 4 5 4 3 3
Liberty Mutual 4 4 3 4 4 4
Nationwide 4 4 3 3 4 4
Progressive 3 4 4 3 3 3
State Farm 4 4 4 4 4 4
The Hartford 4 4 4 4 3 4
MetLife 2 3 3 2 2 2
Arbella 3 2 3 2 4 3
MAPFRE-Commerce Insurance 3 2 2 2 3 2
Plymouth Rock Assurance 3 2 3 2 4 2
Safety Insurance 2 2 2 2 3 3
The Hanover 3 2 2 3 3 2
Travelers 2 2 2 2 3 3
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

*NJM Insurance Co. is an insurance provider open only to New Jersey Business & Industry Association members, State of New Jersey employees, NJM?s previously insured drivers, and/or previous/current auto/homeowner policyholders and therefore is not included in the rankings.

*USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings.

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2013 U.S. Auto Insurance Study - Texas

Award Recipient

Texas Farm Bureau Insurance

Highest Customer Satisfaction Among Auto Insurers in Texas

  Overall Satisfaction? Policy Offerings? Price? Billing and Payment? Interaction? Claims?
Texas Farm Bureau Insurance 5 5 5 5 5 5
USAA* 5 5 5 5 5 5
Allstate 4 4 3 4 4 3
GEICO 4 4 4 4 4 4
Liberty Mutual 3 4 3 3 4 2
Progressive 3 4 3 4 3 3
State Farm 4 4 3 4 4 3
Nationwide 3 3 3 3 3 3
Farmers 2 2 2 2 2 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

*NJM Insurance Co. is an insurance provider open only to New Jersey Business & Industry Association members, State of New Jersey employees, NJM?s previously insured drivers, and/or previous/current auto/homeowner policyholders and therefore is not included in the rankings.

*USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings.

View Press Release

2013 U.S. Auto Insurance Study - Southeast

Award Recipient

Tennessee Farm Bureau

Highest Customer Satisfaction Among Auto Insurers in the Southeast Region

  Overall Satisfaction? Policy Offerings? Price? Billing and Payment? Interaction? Claims?
Tennessee Farm Bureau 5 5 5 5 5 5
USAA* 5 5 5 5 5 5
Liberty Mutual 3 4 3 3 4 3
State Farm 4 4 4 4 4 3
Alfa Insurance 4 3 3 3 3 4
Allstate 2 3 2 2 2 3
Auto-Owners Insurance 4 3 4 4 4 5
GEICO 2 3 3 3 2 2
Nationwide 3 3 3 3 3 3
North Carolina Farm Bureau 4 3 4 3 4 4
Progressive 2 3 3 3 2 4
GMAC 2 2 3 2 3 2
Kentucky Farm Bureau 2 2 3 2 2 3
Safeco 3 2 4 2 3 2
Travelers 2 2 3 2 2 3
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

*NJM Insurance Co. is an insurance provider open only to New Jersey Business & Industry Association members, State of New Jersey employees, NJM?s previously insured drivers, and/or previous/current auto/homeowner policyholders and therefore is not included in the rankings.

*USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings.

View Press Release

2013 U.S. Auto Insurance Study - Mid-Atlantic

Award Recipient

State Farm

  Overall Satisfaction? Policy Offerings? Price? Billing and Payment? Interaction? Claims?
State Farm 5 5 5 5 5 5
NJM Insurance Co.* 5 5 5 5 5 5
USAA* 5 5 5 5 5 5
Erie Insurance 4 4 5 5 4 5
GEICO 4 4 5 4 3 4
Allstate 3 3 2 3 3 5
Nationwide 3 3 2 3 3 3
Progressive 3 3 3 3 3 3
The Hartford 4 3 5 4 3 3
Travelers 3 3 2 3 3 5
21st Century 2 2 2 2 2 2
Liberty Mutual 2 2 2 2 2 2
Plymouth Rock Assurance (Formerly High Point Insurance and Palisades) 2 2 2 2 2 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

*NJM Insurance Co. is an insurance provider open only to New Jersey Business & Industry Association members, State of New Jersey employees, NJM?s previously insured drivers, and/or previous/current auto/homeowner policyholders and therefore is not included in the rankings.

*USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings.

View Press Release

2013 U.S. Auto Insurance Study - Florida

Award Recipient

MetLife

  Overall Satisfaction? Policy Offerings? Price? Billing and Payment? Interaction? Claims?
MetLife 5 5 5 5 5 4
Allstate 3 5 3 3 3 3
Progressive 3 5 3 3 3 2
State Farm 4 5 3 5 3 3
USAA* 5 5 5 5 5 5
21st Century 2 3 3 3 2 2
Auto-Owners Insurance 3 3 5 3 5 4
Esurance 2 3 2 2 2 0
GEICO 3 3 4 3 3 2
Nationwide 3 3 2 2 3 2
The Hartford 5 3 3 5 5 5
Infinity P&C 2 2 3 2 2 0
Liberty Mutual 2 2 2 2 3 3
Safeco 3 2 3 2 5 3
Travelers 2 2 2 2 3 4
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

*NJM Insurance Co. is an insurance provider open only to New Jersey Business & Industry Association members, State of New Jersey employees, NJM?s previously insured drivers, and/or previous/current auto/homeowner policyholders and therefore is not included in the rankings.

*USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings.

View Press Release

2013 U.S. Auto Insurance Study - Southwest

Award Recipient

State Farm

  Overall Satisfaction? Policy Offerings? Price? Billing and Payment? Interaction? Claims?
State Farm 5 4 4 4 5 4
The Hartford 5 5 3 5 4 3
USAA* 5 5 5 5 5 5
GEICO 3 4 5 3 3 5
Allstate 2 3 2 3 3 2
American Family 3 3 3 3 3 3
AAA NCNU Insurance Exchange (formally CSAA) 2 2 3 2 2 2
Farmers 2 2 2 2 2 2
Liberty Mutual 2 2 3 2 2 5
Progressive 2 2 2 3 2 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

*NJM Insurance Co. is an insurance provider open only to New Jersey Business & Industry Association members, State of New Jersey employees, NJM?s previously insured drivers, and/or previous/current auto/homeowner policyholders and therefore is not included in the rankings.

*USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings.