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2013 U.S. Auto Insurance Study - California

Award Recipient

Wawanesa

  Overall Satisfaction? Policy Offerings? Price? Billing and Payment? Interaction? Claims?
Wawanesa 5 5 5 4 4 5
AAA NCNU Insurance Exchange (formally CSAA) 3 3 3 3 3 5
Automobile Club Group of Southern California (AAA) 4 5 4 4 4 5
GEICO 4 5 4 4 3 5
Liberty Mutual 3 3 3 3 3 5
Safeco 3 3 3 3 4 5
State Farm 5 5 3 5 5 5
The Hartford 5 5 4 5 4 5
Travelers 2 2 2 2 3 5
USAA* 5 5 5 5 5 5
21st Century 3 3 3 2 2 3
Allstate 3 3 3 4 3 3
Ameriprise 4 4 4 4 3 3
Farmers 2 2 2 2 3 3
Kemper 2 2 3 2 2 3
Mercury 3 3 3 3 3 3
Nationwide 3 3 3 2 3 3
Progressive 3 4 3 4 3 3
Infinity P&C 2 2 2 2 2 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

*NJM Insurance Co. is an insurance provider open only to New Jersey Business & Industry Association members, State of New Jersey employees, NJM?s previously insured drivers, and/or previous/current auto/homeowner policyholders and therefore is not included in the rankings.

*USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings.

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2013 U.S. Auto Insurance Study - Central

Award Recipient

State Farm

  Overall Satisfaction? Policy Offerings? Price? Billing and Payment? Interaction? Claims?
State Farm 5 5 4 5 5 5
Safeco 2 2 4 2 3 5
USAA* 5 5 5 5 5 5
Auto-Owners Insurance 4 4 4 4 5 4
Allstate 2 3 2 3 2 3
American Family 4 4 3 4 4 3
Shelter 4 4 5 3 4 3
The Hartford 4 4 5 4 3 3
Travelers 2 2 2 3 2 3
AAA Missouri 3 3 4 3 2 2
Farm Bureau Mutual 3 4 3 3 3 2
Farmers 2 3 2 2 3 2
GEICO 3 4 5 4 3 2
Liberty Mutual 2 3 2 3 2 2
Nationwide 2 2 2 2 2 2
Progressive 2 3 3 2 2 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

*NJM Insurance Co. is an insurance provider open only to New Jersey Business & Industry Association members, State of New Jersey employees, NJM?s previously insured drivers, and/or previous/current auto/homeowner policyholders and therefore is not included in the rankings.

*USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings.

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2013 U.S. Auto Insurance Study - Northwest

Award Recipient

PEMCO Insurance

Highest Customer Satisfaction Among Auto Insurers in the Northwest Region

  Overall Satisfaction? Policy Offerings? Price? Billing and Payment? Interaction? Claims?
PEMCO Insurance 5 5 5 5 5 4
The Hartford 4 4 5 4 3 5
USAA* 5 5 5 5 5 5
Mutual of Enumclaw 4 3 4 4 5 4
Allstate 3 3 3 3 3 3
Farmers 2 2 2 2 3 3
Progressive 3 4 3 4 2 3
Safeco 2 2 2 2 3 3
State Farm 4 4 3 3 4 3
American Family 3 4 3 4 3 2
GEICO 3 3 4 3 2 2
Liberty Mutual 3 3 3 3 3 2
Nationwide 3 3 2 3 2 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

*NJM Insurance Co. is an insurance provider open only to New Jersey Business & Industry Association members, State of New Jersey employees, NJM?s previously insured drivers, and/or previous/current auto/homeowner policyholders and therefore is not included in the rankings.

*USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings.

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2013 U.S. Auto Insurance Study - New York

Award Recipient

New York Central Mutual

Highest Customer Satisfaction Among Auto Insurers in New York

  Overall Satisfaction? Policy Offerings? Price? Billing and Payment? Interaction? Claims?
New York Central Mutual 5 4 5 5 5 5
USAA* 5 5 5 5 5 5
State Farm 4 5 4 5 4 4
Allstate 3 3 2 3 3 3
Liberty Mutual 3 3 4 3 3 3
The Hartford 3 3 4 3 3 3
Travelers 4 3 2 3 4 3
GEICO 3 3 4 3 2 2
MetLife 2 2 2 3 2 2
Nationwide 2 2 2 2 2 2
Progressive 2 3 2 2 2 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

*NJM Insurance Co. is an insurance provider open only to New Jersey Business & Industry Association members, State of New Jersey employees, NJM?s previously insured drivers, and/or previous/current auto/homeowner policyholders and therefore is not included in the rankings.

*USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings.

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2013 U.S. Auto Insurance Study - North Central

Award Recipient

Auto-Owners Insurance

  Overall Satisfaction? Policy Offerings? Price? Billing and Payment? Interaction? Claims?
Auto-Owners Insurance 5 5 4 5 5 5
Erie Insurance 4 4 5 4 4 5
USAA* 5 5 5 5 5 5
State Farm 4 5 4 4 4 4
Liberty Mutual 3 3 3 3 2 3
Nationwide 3 4 3 3 3 3
The Hartford 3 3 4 4 3 3
Allstate 3 3 2 3 3 2
American Family 3 3 3 3 3 2
Automobile Club Group (AAA) 2 3 2 3 2 2
COUNTRY 3 2 3 2 2 2
Farmers 2 3 3 2 3 2
GEICO 3 3 4 3 2 2
Grange Insurance 3 3 3 3 4 2
Michigan Farm Bureau 4 4 3 3 4 2
Progressive 2 3 3 3 2 2
The Hanover 2 2 2 2 2 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

*NJM Insurance Co. is an insurance provider open only to New Jersey Business & Industry Association members, State of New Jersey employees, NJM?s previously insured drivers, and/or previous/current auto/homeowner policyholders and therefore is not included in the rankings.

*USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings.

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2013 U.S. Auto Insurance Study - New England

Award Recipient

Amica Mutual

  Overall Satisfaction? Policy Offerings? Price? Billing and Payment? Interaction? Claims?
Amica Mutual 5 5 5 5 5 5
USAA* 5 5 5 5 5 5
Liberty Mutual 4 4 3 4 4 4
Nationwide 4 4 3 3 4 4
State Farm 4 4 4 4 4 4
The Hartford 4 4 4 4 3 4
Allstate 4 4 4 4 3 3
Arbella 3 2 3 2 4 3
GEICO 4 4 5 4 3 3
Progressive 3 4 4 3 3 3
Safety Insurance 2 2 2 2 3 3
Travelers 2 2 2 2 3 3
MAPFRE-Commerce Insurance 3 2 2 2 3 2
MetLife 2 3 3 2 2 2
Plymouth Rock Assurance 3 2 3 2 4 2
The Hanover 3 2 2 3 3 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

*NJM Insurance Co. is an insurance provider open only to New Jersey Business & Industry Association members, State of New Jersey employees, NJM?s previously insured drivers, and/or previous/current auto/homeowner policyholders and therefore is not included in the rankings.

*USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings.

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2013 U.S. Auto Insurance Study - Texas

Award Recipient

Texas Farm Bureau Insurance

Highest Customer Satisfaction Among Auto Insurers in Texas

  Overall Satisfaction? Policy Offerings? Price? Billing and Payment? Interaction? Claims?
Texas Farm Bureau Insurance 5 5 5 5 5 5
USAA* 5 5 5 5 5 5
GEICO 4 4 4 4 4 4
Allstate 4 4 3 4 4 3
Nationwide 3 3 3 3 3 3
Progressive 3 4 3 4 3 3
State Farm 4 4 3 4 4 3
Farmers 2 2 2 2 2 2
Liberty Mutual 3 4 3 3 4 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

*NJM Insurance Co. is an insurance provider open only to New Jersey Business & Industry Association members, State of New Jersey employees, NJM?s previously insured drivers, and/or previous/current auto/homeowner policyholders and therefore is not included in the rankings.

*USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings.

View Press Release

2013 U.S. Auto Insurance Study - Southeast

Award Recipient

Tennessee Farm Bureau

Highest Customer Satisfaction Among Auto Insurers in the Southeast Region

  Overall Satisfaction? Policy Offerings? Price? Billing and Payment? Interaction? Claims?
Tennessee Farm Bureau 5 5 5 5 5 5
Auto-Owners Insurance 4 3 4 4 4 5
USAA* 5 5 5 5 5 5
Alfa Insurance 4 3 3 3 3 4
North Carolina Farm Bureau 4 3 4 3 4 4
Progressive 2 3 3 3 2 4
Allstate 2 3 2 2 2 3
Kentucky Farm Bureau 2 2 3 2 2 3
Liberty Mutual 3 4 3 3 4 3
Nationwide 3 3 3 3 3 3
State Farm 4 4 4 4 4 3
Travelers 2 2 3 2 2 3
GEICO 2 3 3 3 2 2
GMAC 2 2 3 2 3 2
Safeco 3 2 4 2 3 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

*NJM Insurance Co. is an insurance provider open only to New Jersey Business & Industry Association members, State of New Jersey employees, NJM?s previously insured drivers, and/or previous/current auto/homeowner policyholders and therefore is not included in the rankings.

*USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings.

View Press Release

2013 U.S. Auto Insurance Study - Mid-Atlantic

Award Recipient

State Farm

  Overall Satisfaction? Policy Offerings? Price? Billing and Payment? Interaction? Claims?
State Farm 5 5 5 5 5 5
Allstate 3 3 2 3 3 5
Erie Insurance 4 4 5 5 4 5
NJM Insurance Co.* 5 5 5 5 5 5
Travelers 3 3 2 3 3 5
USAA* 5 5 5 5 5 5
GEICO 4 4 5 4 3 4
Nationwide 3 3 2 3 3 3
Progressive 3 3 3 3 3 3
The Hartford 4 3 5 4 3 3
21st Century 2 2 2 2 2 2
Liberty Mutual 2 2 2 2 2 2
Plymouth Rock Assurance (Formerly High Point Insurance and Palisades) 2 2 2 2 2 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

*NJM Insurance Co. is an insurance provider open only to New Jersey Business & Industry Association members, State of New Jersey employees, NJM?s previously insured drivers, and/or previous/current auto/homeowner policyholders and therefore is not included in the rankings.

*USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings.

View Press Release

2013 U.S. Auto Insurance Study - Florida

Award Recipient

MetLife

  Overall Satisfaction? Policy Offerings? Price? Billing and Payment? Interaction? Claims?
MetLife 5 5 5 5 5 4
The Hartford 5 3 3 5 5 5
USAA* 5 5 5 5 5 5
Auto-Owners Insurance 3 3 5 3 5 4
Travelers 2 2 2 2 3 4
Allstate 3 5 3 3 3 3
Liberty Mutual 2 2 2 2 3 3
Safeco 3 2 3 2 5 3
State Farm 4 5 3 5 3 3
21st Century 2 3 3 3 2 2
GEICO 3 3 4 3 3 2
Nationwide 3 3 2 2 3 2
Progressive 3 5 3 3 3 2
Esurance 2 3 2 2 2 0
Infinity P&C 2 2 3 2 2 0
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

*NJM Insurance Co. is an insurance provider open only to New Jersey Business & Industry Association members, State of New Jersey employees, NJM?s previously insured drivers, and/or previous/current auto/homeowner policyholders and therefore is not included in the rankings.

*USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings.

View Press Release

2013 U.S. Auto Insurance Study - Southwest

Award Recipient

State Farm

  Overall Satisfaction? Policy Offerings? Price? Billing and Payment? Interaction? Claims?
State Farm 5 4 4 4 5 4
GEICO 3 4 5 3 3 5
Liberty Mutual 2 2 3 2 2 5
USAA* 5 5 5 5 5 5
American Family 3 3 3 3 3 3
The Hartford 5 5 3 5 4 3
AAA NCNU Insurance Exchange (formally CSAA) 2 2 3 2 2 2
Allstate 2 3 2 3 3 2
Farmers 2 2 2 2 2 2
Progressive 2 2 2 3 2 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

*NJM Insurance Co. is an insurance provider open only to New Jersey Business & Industry Association members, State of New Jersey employees, NJM?s previously insured drivers, and/or previous/current auto/homeowner policyholders and therefore is not included in the rankings.

*USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings.