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2014 Retail Electric Provider Ratings - New York

Award Recipient

Agway Energy

  Overall Satisfaction? Price? Communications? Enrollment/
Renewal
?
Customer Service? Corporate Citizenship? Billing & Payment?
Agway Energy 5 4 5 4 5 5 0
Ambit Energy 4 4 2 4 5 2 0
ConEdison Solutions 2 2 3 2 2 3 0
Direct Energy 4 5 3 3 4 3 0
Energetix 4 4 4 2 4 4 0
Energy Plus 3 3 2 3 3 3 0
Gateway Energy Services 4 5 3 5 4 4 0
Just Energy 3 3 2 4 4 2 0
New York Gas & Electric 4 3 4 3 4 4 0
NYSEG Solutions 3 3 3 3 2 3 0
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2014 Retail Electric Provider Ratings - Illinois

Award Recipient

IGS Energy

  Overall Satisfaction? Price? Communications? Enrollment/
Renewal
?
Customer Service? Corporate Citizenship? Billing & Payment?
IGS Energy 5 5 3 5 5 3 0
AEP Energy 5 4 5 2 3 5 0
Ambit Energy 5 4 4 4 3 4 0
Constellation 4 4 3 4 3 3 0
Direct Energy 4 4 4 3 3 3 0
Energy Plus 3 3 3 3 4 3 0
FirstEnergy Solutions 3 4 2 3 2 2 0
Homefield Energy 2 2 2 3 0 2 0
Integrys Energy 2 2 2 2 2 2 0
MC Squared Energy 3 4 3 3 0 3 0
Nicor Electric 3 2 4 3 3 4 0
Spark Energy 2 2 2 3 0 2 0
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2014 Retail Electric Provider Ratings - Massachusetts

Award Recipient

Energy Plus

  Overall Satisfaction? Price? Communications? Enrollment/
Renewal
?
Customer Service? Corporate Citizenship? Billing & Payment?
Energy Plus 5 5 5 3 3 5 0
ConEdison Solutions 2 2 2 2 2 2 0
Direct Energy 2 2 3 2 3 2 0
Dominion Energy Solutions 3 5 2 5 5 2 0
Just Energy 2 2 2 2 4 2 0
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2014 Retail Electric Provider Ratings - Texas

Award Recipient

Green Mountain Energy

  Overall Satisfaction? Price? Communications? Enrollment/
Renewal
?
Customer Service? Corporate Citizenship? Billing & Payment?
Green Mountain Energy 5 4 5 4 4 5 5
Ambit Energy 4 4 3 4 4 3 3
Amigo Energy 3 4 2 2 2 2 2
Bounce Energy 4 4 5 3 3 3 4
Champion Energy Services 5 5 5 5 5 4 5
Cirro Energy 4 4 3 5 5 3 5
CPL Retail Energy 2 2 3 4 3 3 2
Direct Energy 3 4 3 3 3 3 3
Energy Plus 2 2 2 3 2 2 2
Everything Energy 3 3 3 3 4 3 2
First Choice Power 3 2 3 3 3 3 3
Gexa Energy 3 4 3 3 3 3 3
Just Energy 3 3 3 2 4 3 3
Reliant Energy 3 3 3 3 3 3 3
Spark Energy 2 4 2 2 2 2 2
StarTex Power 4 4 4 4 4 3 4
Stream Energy 4 4 3 4 5 3 4
TXU Energy 3 2 3 3 3 3 3
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

View Press Release

2014 Retail Electric Provider Ratings - Maryland

Award Recipient

Washington Gas Energy Services

  Overall Satisfaction? Price? Communications? Enrollment/
Renewal
?
Customer Service? Corporate Citizenship? Billing & Payment?
Washington Gas Energy Services 5 5 5 3 5 4 0
Constellation 2 2 2 3 3 2 0
Dominion Energy Solutions 2 2 2 2 0 2 0
Energy Plus 2 2 2 3 2 5 0
FirstEnergy Solutions 2 2 5 5 2 3 0
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

View Press Release

2014 Retail Electric Provider Ratings - New Jersey

Award Recipient

Ambit Energy

  Overall Satisfaction? Price? Communications? Enrollment/
Renewal
?
Customer Service? Corporate Citizenship? Billing & Payment?
Ambit Energy 5 5 5 4 5 5 0
Constellation 3 3 3 5 4 3 0
Energy Plus 2 2 2 2 2 2 0
Gateway Energy Services 3 3 2 4 3 2 0
New Jersey Gas & Electric 4 3 4 2 3 4 0
North American Power 3 3 3 2 3 3 0
Viridian Energy 3 2 2 5 0 4 0
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

View Press Release

2014 Retail Electric Provider Ratings - Pennsylvania

Award Recipient

Ambit Energy

  Overall Satisfaction? Price? Communications? Enrollment/
Renewal
?
Customer Service? Corporate Citizenship? Billing & Payment?
Ambit Energy 5 5 5 4 4 4 0
ConEdison Solutions 4 5 3 4 4 3 0
Direct Energy 3 4 3 2 3 3 0
Dominion Energy Solutions 3 3 2 4 4 3 0
Energy Plus 3 3 3 2 3 4 0
FirstEnergy Solutions 3 3 3 3 3 3 0
Green Mountain Energy 4 4 5 3 3 5 0
NRG Residential Solutions 4 4 3 3 0 3 0
Pennsylvania Gas & Electric 2 2 2 3 2 3 0
PPL EnergyPlus 3 3 4 2 3 4 0
Stream Energy 4 3 3 5 5 4 0
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

View Press Release

2014 Retail Electric Provider Ratings - Connecticut

Award Recipient

Ambit Energy

  Overall Satisfaction? Price? Communications? Enrollment/
Renewal
?
Customer Service? Corporate Citizenship? Billing & Payment?
Ambit Energy 5 5 5 5 3 5 0
ConEdison Solutions 4 4 4 3 0 3 0
Connecticut Gas & Electric 2 2 4 4 3 4 0
Direct Energy 4 4 4 4 3 3 0
Dominion Energy Solutions 4 4 3 5 5 2 0
Energy Plus 3 3 3 2 4 4 0
North American Power 2 2 3 2 2 3 0
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

View Press Release

2014 Retail Electric Provider Ratings - Ohio

Award Recipient

Direct Energy

  Overall Satisfaction? Price? Communications? Enrollment/
Renewal
?
Customer Service? Corporate Citizenship? Billing & Payment?
Direct Energy 5 5 5 5 5 3 0
AEP Energy 2 2 2 4 2 2 0
Dominion Energy Solutions 3 3 3 2 3 2 0
DPL Energy Resources 3 3 3 3 2 2 0
Duke Energy-Retail 3 3 5 3 4 5 0
FirstEnergy Solutions 3 3 3 2 4 4 0
IGS Energy 5 5 4 5 0 4 0
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.