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2014 Airline Satisfaction Ratings - Low-Cost Carriers

Award Recipient

JetBlue Airways

  Overall Satisfaction? Reservation Experience? Check-in Experience? Boarding/
Deplaning/
Baggage Experience
?
Aircraft Experience? Flight Crew Experience? In-Flight Services Experience? Cost & Fees Experience?
JetBlue Airways 5 3 5 3 5 5 5 3
AirTran Airways 2 2 2 2 2 2 2 2
Frontier Airlines 2 2 2 2 2 2 2 2
Southwest Airlines 5 5 5 5 3 5 3 5
WestJet 2 2 3 3 3 5 3 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

*Ratings for JetBlue Airways include notably higher performance in two key study factors. Although ratings for other brands may be higher than JetBlue on some factors, JetBlue's overall satisfaction score is higher than that of any other carrier, and as such they receive the J.D. Power award for ranking highest in Overall Satisfaction among Low Cost Carriers.

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2014 Airline Satisfaction Ratings - Traditional Airline Network

Award Recipient

Alaska Airlines/Horizon Air

  Overall Satisfaction? Reservation Experience? Check-in Experience? Boarding/
Deplaning/
Baggage Experience
?
Aircraft Experience? Flight Crew Experience? In-Flight Services Experience? Cost & Fees Experience?
Alaska Airlines/Horizon Air 5 5 5 5 5 5 5 5
Air Canada 3 2 2 2 4 3 5 3
American Airlines/American Eagle 3 4 3 3 3 3 3 3
Delta Air Lines 4 3 4 4 3 4 4 3
United Airlines 2 2 2 2 2 2 2 2
US Airways 2 2 3 3 2 2 2 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

*Ratings for JetBlue Airways include notably higher performance in two key study factors. Although ratings for other brands may be higher than JetBlue on some factors, JetBlue's overall satisfaction score is higher than that of any other carrier, and as such they receive the J.D. Power award for ranking highest in Overall Satisfaction among Low Cost Carriers.

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2014 Airline Satisfaction Ratings - Low Cost Airline Segment

Award Recipient

JetBlue Airways

  Overall Satisfaction? Reservation Experience? Check-in Experience? Boarding/
Deplaning/
Baggage Experience
?
Aircraft Experience? Flight Crew Experience? In-Flight Services Experience? Cost & Fees Experience?
JetBlue Airways 5 3 5 3 5 5 5 3
AirTran Airways 2 2 2 2 2 2 2 2
Frontier Airlines 2 2 2 2 2 2 2 2
Southwest Airlines 5 5 5 5 3 5 3 5
WestJet 2 2 3 3 3 5 3 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

*Ratings for JetBlue Airways include notably higher performance in two key study factors. Although ratings for other brands may be higher than JetBlue on some factors, JetBlue's overall satisfaction score is higher than that of any other carrier, and as such they receive the J.D. Power award for ranking highest in Overall Satisfaction among Low Cost Carriers.

View Press Release

2014 Airline Satisfaction Ratings - Traditional Carriers

Award Recipient

Alaska Airlines/Horizon Air

  Overall Satisfaction? Reservation Experience? Check-in Experience? Boarding/
Deplaning/
Baggage Experience
?
Aircraft Experience? Flight Crew Experience? In-Flight Services Experience? Cost & Fees Experience?
Alaska Airlines/Horizon Air 5 5 5 5 5 5 5 5
Air Canada 3 2 2 2 4 3 5 3
American Airlines/American Eagle 3 4 3 3 3 3 3 3
Delta Air Lines 4 3 4 4 3 4 4 3
United Airlines 2 2 2 2 2 2 2 2
US Airways 2 2 3 3 2 2 2 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

*Ratings for JetBlue Airways include notably higher performance in two key study factors. Although ratings for other brands may be higher than JetBlue on some factors, JetBlue's overall satisfaction score is higher than that of any other carrier, and as such they receive the J.D. Power award for ranking highest in Overall Satisfaction among Low Cost Carriers.