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2014 Auto Insurance Purchase Experience Ratings

Award Recipient

Erie Insurance

  Overall Purchase Experience? Policy Offerings? Price? Local Agent? Call Center Representative? Insurer Website? Policy Offerings? Price? Local Agent? Call Center Representative?
Erie Insurance 5 5 4 5 0 0 $rating.value $rating.value $rating.value $rating.value
MetLife 5 5 4 5 3 0 $rating.value $rating.value $rating.value $rating.value
State Farm 5 5 4 5 0 3 $rating.value $rating.value $rating.value $rating.value
USAA 5 5 5 0 5 5 $rating.value $rating.value $rating.value $rating.value
American Family 4 5 3 5 0 0 $rating.value $rating.value $rating.value $rating.value
Ameriprise 4 3 5 0 5 0 $rating.value $rating.value $rating.value $rating.value
Liberty Mutual 4 4 4 3 4 5 $rating.value $rating.value $rating.value $rating.value
The Hartford 4 5 4 2 3 3 $rating.value $rating.value $rating.value $rating.value
Allstate 3 3 3 4 2 2 $rating.value $rating.value $rating.value $rating.value
Amica Mutual 3 3 2 0 5 0 $rating.value $rating.value $rating.value $rating.value
Auto Club Group 3 5 3 3 0 0 $rating.value $rating.value $rating.value $rating.value
Auto Club of Southern California Insurance Group 3 5 3 3 2 2 $rating.value $rating.value $rating.value $rating.value
CSAA Insurance Group 3 3 2 5 0 0 $rating.value $rating.value $rating.value $rating.value
Esurance 3 3 4 0 4 4 $rating.value $rating.value $rating.value $rating.value
GEICO 3 3 4 2 3 5 $rating.value $rating.value $rating.value $rating.value
Nationwide 3 3 3 3 2 3 $rating.value $rating.value $rating.value $rating.value
21st Century 2 2 3 2 3 2 $rating.value $rating.value $rating.value $rating.value
Farmers 2 2 2 3 0 0 $rating.value $rating.value $rating.value $rating.value
Mercury 2 2 2 2 0 0 $rating.value $rating.value $rating.value $rating.value
Progressive 2 3 2 3 3 3 $rating.value $rating.value $rating.value $rating.value
Safeco 2 2 2 3 2 0 $rating.value $rating.value $rating.value $rating.value
Travelers 2 2 2 2 3 0 $rating.value $rating.value $rating.value $rating.value
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

*Insufficient sample size (n<30). Because insurance providers may use one or more distribution channels, not all consumers provide input for all distribution methods, including: local agent, call center representative, and insurer website.

*USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings.

Note: Included in the study but not award-eligible due to not meeting minimum sample requirements are National General (formerly GMACI)