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2013 Residential Wireline Television Service Satisfaction Study - East

Award Recipient

Verizon FiOS

  Overall Satisfaction? Billing? Communication? Cost? Programming? Performance and Reliability? Customer Service?
Verizon FiOS 5 4 4 4 4 5 3
Time Warner Cable 2 2 2 2 2 2 2
Cox Communications 3 3 3 3 2 3 3
Optimum (Cablevision) 3 3 3 3 2 3 4
XFINITY (Comcast) 3 2 3 3 3 3 3
DIRECTV 5 4 5 4 5 4 4
DISH Network 5 5 5 5 4 4 5
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2013 Residential Wireline Television Service Satisfaction Study - West

Award Recipient

DISH Network

  Overall Satisfaction? Billing? Communication? Cost? Programming? Performance and Reliability? Customer Service?
DISH Network 5 5 5 5 5 5 5
Charter Communications 2 2 2 2 2 2 2
Mediacom Communications 2 2 2 2 2 2 2
Time Warner Cable 2 3 2 3 2 2 3
Cox Communications 3 3 3 3 3 3 5
XFINITY (Comcast) 3 3 3 2 3 3 2
AT&T U-verse 4 5 5 5 4 3 4
DIRECTV 5 4 5 4 5 4 5
Verizon FiOS 5 4 5 4 4 5 4
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2013 Residential Wireline Television Service Satisfaction Study - North Central

Award Recipient

AT&T U-verse

Highest in Residential Television Service Satisfaction in the North Central Region

  Overall Satisfaction? Billing? Communication? Cost? Programming? Performance and Reliability? Customer Service?
AT&T U-verse 5 5 5 4 5 5 4
Charter Communications 2 2 2 2 2 2 2
Time Warner Cable 2 2 2 2 2 2 2
XFINITY (Comcast) 3 2 2 2 3 3 2
Bright House Networks 4 4 4 3 2 4 5
DIRECTV 4 5 4 4 5 4 4
WOW! (Wide Open West) 4 4 5 5 2 3 4
DISH Network 5 4 4 5 4 5 5
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2013 Residential Wireline Television Service Satisfaction Study - South

Award Recipient

DIRECTV

  Overall Satisfaction? Billing? Communication? Cost? Programming? Performance and Reliability? Customer Service?
DIRECTV 5 5 5 4 5 4 5
Charter Communications 2 2 2 2 2 2 2
Suddenlink 2 3 2 2 2 3 3
Time Warner Cable 2 2 2 2 2 2 2
XFINITY (Comcast) 2 2 2 2 3 2 2
Bright House Networks 3 4 4 3 3 3 5
Cox Communications 3 3 3 2 2 3 3
DISH Network 4 4 4 5 4 4 4
Verizon FiOS 4 4 4 4 4 5 3
AT&T U-verse 5 5 5 5 4 5 3
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.