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2013 North America Hotel Ratings - Upscale (UP)

Award Recipient

Hyatt Place

  Overall Satisfaction? Reservation? Check-In/Check-Out? Guest Room? Food & Beverage? Hotel Services? Hotel Facilities? Cost & Fees?
Hyatt Place 5 4 4 5 4 5 5 5
SpringHill Suites 5 4 5 4 2 4 4 5
Courtyard 3 4 4 3 3 3 3 3
Hilton Garden Inn 5 3 4 4 5 5 5 4
Aloft 4 3 3 4 3 4 4 4
DoubleTree by Hilton 3 3 3 3 4 3 3 3
Hotel Indigo 4 5 3 4 3 3 4 3
Crowne Plaza Hotels & Resorts 2 2 2 2 2 2 2 2
Delta Hotels and Resorts 2 2 2 2 2 2 2 2
Four Points by Sheraton 2 2 2 2 2 2 2 3
Radisson 2 2 2 2 2 2 2 3
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2013 North America Hotel Ratings - Extended Stay (ES)

Award Recipient

TownePlace Suites

  Overall Satisfaction? Reservation? Check-In/Check-Out? Guest Room? Food & Beverage? Hotel Services? Hotel Facilities? Cost & Fees?
TownePlace Suites 5 5 5 5 4 5 5 5
Candlewood Suites 5 4 4 4 5 5 5 4
Extended StayAmerica 2 2 3 3 2 2 2 3
Homestead Studio Suites Hotels 3 4 3 3 5 4 3 3
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2013 North America Hotel Ratings - Midscale Full Service (MSFS)

Award Recipient

Holiday Inn

  Overall Satisfaction? Reservation? Check-In/Check-Out? Guest Room? Food & Beverage? Hotel Services? Hotel Facilities? Cost & Fees?
Holiday Inn 5 5 5 5 5 5 5 5
Clarion 3 3 3 3 3 3 3 3
Howard Johnson 2 2 2 2 2 2 2 2
Ramada/Ramada Plaza 2 2 2 2 2 2 2 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2013 North America Hotel Ratings - Luxury (LX)

Award Recipient

The Ritz-Carlton

  Overall Satisfaction? Reservation? Check-In/Check-Out? Guest Room? Food & Beverage? Hotel Services? Hotel Facilities? Cost & Fees?
The Ritz-Carlton 5 4 5 5 5 5 5 4
Four Seasons Hotels and Resorts 5 5 4 5 5 4 4 5
Grand Hyatt/Park Hyatt Hotels 3 4 4 3 3 2 3 3
JW Marriott 3 3 3 3 2 3 3 3
Loews Hotels & Resorts 2 3 3 2 2 3 3 2
Sofitel 2 2 3 2 2 2 2 3
Waldorf Astoria Hotels & Resorts 3 4 3 3 3 3 3 4
Fairmont Hotels & Resorts 2 3 2 2 3 3 2 3
InterContinental Hotels & Resorts 2 2 2 2 2 2 2 3
W Hotels 2 3 2 3 3 2 3 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2013 North America Hotel Ratings - Midscale (MS)

Award Recipient

Drury Hotels

  Overall Satisfaction? Reservation? Check-In/Check-Out? Guest Room? Food & Beverage? Hotel Services? Hotel Facilities? Cost & Fees?
Drury Hotels 5 5 5 5 5 5 5 5
Fairfield Inn & Suites 4 4 4 4 4 4 4 4
Hampton Inn/Suites 4 4 4 4 4 4 4 4
Holiday Inn Express 4 4 4 4 4 4 4 3
Wingate by Wyndham 4 4 4 4 4 4 4 4
AmericInn 3 2 3 3 3 2 3 3
Best Western Plus 3 3 3 3 3 3 3 3
Comfort Inn 3 3 3 3 3 3 3 3
Comfort Suites 3 3 3 3 3 3 3 3
Country Inns & Suites 3 3 3 3 3 3 4 3
La Quinta 3 4 3 3 3 3 3 3
Sleep Inn 3 4 3 3 2 3 3 3
Baymont Inn & Suites 2 2 2 2 2 2 2 2
Best Western 3 2 2 3 3 3 3 3
Quality 2 2 2 2 2 2 2 2
Ramada Limited 2 2 2 2 2 2 2 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2013 North America Hotel Ratings - Upper Upscale (UU)

Award Recipient

Kimpton Hotels

  Overall Satisfaction? Reservation? Check-In/Check-Out? Guest Room? Food & Beverage? Hotel Services? Hotel Facilities? Cost & Fees?
Kimpton Hotels 5 4 5 5 4 5 5 5
Embassy Suites Hotels 4 4 4 4 4 3 3 5
Marriott Hotels & Resorts 4 4 4 4 4 4 4 3
Omni Hotels & Resorts 4 5 4 4 5 4 5 4
Renaissance Hotels 3 4 4 3 4 2 3 3
Hilton Hotels & Resorts 3 2 3 3 3 3 3 3
Hyatt Hotels & Resorts 3 3 3 3 3 3 3 2
Westin Hotels & Resorts 3 2 3 4 3 3 4 2
Sheraton Hotels & Resorts 2 2 2 2 2 2 2 2
Wyndham Hotels and Resorts 3 3 2 3 3 3 3 4
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2013 North America Hotel Ratings - Upper Extended Stay (UES)

Award Recipient

Homewood Suites

  Overall Satisfaction? Reservation? Check-In/Check-Out? Guest Room? Food & Beverage? Hotel Services? Hotel Facilities? Cost & Fees?
Homewood Suites 5 5 5 5 0 5 5 3
Hyatt House 5 2 3 5 0 5 3 5
Residence Inn 3 3 3 3 0 3 3 3
Staybridge Suites 5 5 3 3 0 3 5 5
Hawthorn Suites by Wyndham 2 2 2 2 0 2 2 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2013 North America Hotel Ratings - Economy/Budget (EB)

Award Recipient

Microtel Inn & Suites by Wyndham

  Overall Satisfaction? Reservation? Check-In/Check-Out? Guest Room? Food & Beverage? Hotel Services? Hotel Facilities? Cost & Fees?
Microtel Inn & Suites by Wyndham 5 5 5 5 5 5 5 5
Red Roof Inn 4 3 4 4 3 3 4 4
Americas Best Value Inn 3 3 3 3 3 3 3 3
Days Inn 3 3 3 4 4 3 3 3
Howard Johnson Express 3 3 3 4 4 3 3 3
Motel 6 3 3 3 2 4 2 3 3
Super 8 3 3 3 4 3 4 3 3
Travelodge 3 3 3 3 3 3 3 3
Econo Lodge 3 3 2 3 2 3 3 2
Knights Inn 2 2 2 2 2 2 2 2
Rodeway Inn 2 2 2 2 3 2 2 3
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.