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2013 Business Wireline Ratings - VSB (Very Small Business)

Award Recipient

Cox Communications

  Overall Satisfaction? Billing? Communication? Cost of Service? Performance and Reliability? Sales Representative? Customer Service?
Cox Communications 5 5 5 5 5 5 5
CenturyLink (Qwest) 2 2 2 2 2 2 4
Frontier Communications (Citizens) 2 2 2 2 2 2 2
AT&T 3 3 3 3 3 3 2
Charter 4 4 3 4 3 3 5
Comcast 3 3 3 4 4 3 4
Time Warner Cable 3 3 3 3 2 3 3
Verizon 3 3 4 3 4 3 2
Optimum Business/Optimum Lightpath (Cablevision) 4 4 3 5 4 5 5
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2013 Business Wireline Ratings - SMB (Small and Midsize Business)

Award Recipient

Cox Communications

  Overall Satisfaction? Billing? Communication? Cost of Service? Performance and Reliability? Sales Representative? Customer Service?
Cox Communications 5 5 5 5 5 5 4
CenturyLink (Qwest) 2 2 2 2 3 2 3
AT&T 3 3 3 3 3 3 2
Comcast 3 3 3 3 3 3 4
Time Warner Cable 3 4 3 3 3 3 3
Frontier Communications (Citizens) 4 3 4 3 4 4 5
Verizon 4 4 5 4 4 4 4
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2013 Business Wireline Ratings - LE (Large Enterprise)

Award Recipient

Time Warner Cable

  Overall Satisfaction? Billing? Communication? Cost of Service? Performance and Reliability? Sales Representative? Customer Service?
Time Warner Cable 5 5 3 5 5 5 5
AT&T 2 2 2 3 2 2 2
Comcast 3 4 2 3 3 3 3
CenturyLink (Qwest) 4 3 2 3 4 4 3
Verizon 4 4 5 3 4 4 4
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.