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2013 Airline Ratings - Traditional

Award Recipient

Alaska Airlines/Horizon Air

  Overall Satisfaction? Reservation Experience? Check-in Experience? Boarding Experience? Aircraft Experience? Staff Experience? Service Experience? Cost and Fees Experience?
Alaska Airlines/Horizon Air 5 5 5 5 5 5 5 5
United Airlines/Continental Airlines 2 2 2 2 2 2 2 3
US Airways 2 2 2 2 2 2 2 2
American Airlines/American Eagle 3 3 3 3 3 3 3 3
Delta Air Lines 4 4 4 4 4 4 4 4
Air Canada 3 3 2 3 4 3 5 4
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

*Ratings for JetBlue Airways include notably higher performance in two key study factors. Although ratings for other brands may be higher than JetBlue on some factors, JetBlue's overall satisfaction score is higher than that of any other carrier, and as such they receive the J.D. Power award for ranking highest in Overall Satisfaction among Low Cost Carriers.

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2013 Airline Ratings - Low Cost

Award Recipient

JetBlue Airways*

  Overall Satisfaction? Reservation Experience? Check-in Experience? Boarding Experience? Aircraft Experience? Staff Experience? Service Experience? Cost and Fees Experience?
JetBlue Airways* 5 3 5 3 5 5 5 3
AirTran Airways 2 2 2 2 2 2 2 2
Southwest Airlines 4 5 5 5 3 5 3 5
WestJet 2 2 2 2 3 5 3 2
Frontier Airlines 2 2 2 2 2 2 4 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

*Ratings for JetBlue Airways include notably higher performance in two key study factors. Although ratings for other brands may be higher than JetBlue on some factors, JetBlue's overall satisfaction score is higher than that of any other carrier, and as such they receive the J.D. Power award for ranking highest in Overall Satisfaction among Low Cost Carriers.