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2013 Auto Insurance Purchase Experience

Award Recipient

Erie Insurance

Highest in Customer Satisfaction with the Auto Insurance Purchase Experience

  Overall Purchase Experience? Policy Offerings? Price? Local Agent? Call Center Representative? Insurer Website?
Erie Insurance 5 4 4 5 0 0
Amica Mutual 4 5 3 0 5 0
Liberty Mutual 4 5 4 5 3 3
State Farm 4 5 3 4 0 5
USAA 5 5 5 0 5 5
American Family 4 4 3 5 0 0
Ameriprise 4 4 5 0 4 0
Nationwide 3 4 3 3 2 4
The Hartford 4 4 4 2 4 2
Allstate 3 3 3 4 3 2
Auto-Owners Insurance 3 3 3 4 0 0
Automobile Club Group (AAA) 3 3 3 4 2 0
Automobile Club of Southern California (AAA) 3 3 3 2 3 0
Esurance 4 3 4 0 3 5
Farmers 3 3 3 4 0 0
GEICO 2 3 3 2 3 3
MetLife 3 3 4 2 2 2
Progressive 2 3 3 2 2 3
Safeco 3 3 4 3 2 0
21st Century 2 2 3 2 3 2
AAA NCNU Insurance Exchange (formally CSAA) 2 2 2 3 0 0
Allied 2 2 2 3 0 0
GMAC 2 2 3 4 2 0
Mercury 2 2 2 3 0 0
Travelers 2 2 2 2 3 0
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

*Insufficient sample size (n<30). Because insurance providers may use one or more distribution channels, not all consumers provide input for all distribution methods, including: local agent, call center representative, and insurer website.

*USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings.