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2013 Auto Insurance Purchase Experience

Award Recipient

Erie Insurance

Highest in Customer Satisfaction with the Auto Insurance Purchase Experience

  Overall Purchase Experience? Policy Offerings? Price? Local Agent? Call Center Representative? Insurer Website?
Erie Insurance 5 4 4 5 0 0
AAA NCNU Insurance Exchange (formally CSAA) 2 2 2 3 0 0
Allied 2 2 2 3 0 0
American Family 4 4 3 5 0 0
Auto-Owners Insurance 3 3 3 4 0 0
Farmers 3 3 3 4 0 0
Mercury 2 2 2 3 0 0
State Farm 4 5 3 4 0 5
Automobile Club Group (AAA) 3 3 3 4 2 0
GMAC 2 2 3 4 2 0
MetLife 3 3 4 2 2 2
Nationwide 3 4 3 3 2 4
Progressive 2 3 3 2 2 3
Safeco 3 3 4 3 2 0
21st Century 2 2 3 2 3 2
Allstate 3 3 3 4 3 2
Automobile Club of Southern California (AAA) 3 3 3 2 3 0
Esurance 4 3 4 0 3 5
GEICO 2 3 3 2 3 3
Liberty Mutual 4 5 4 5 3 3
Travelers 2 2 2 2 3 0
Ameriprise 4 4 5 0 4 0
The Hartford 4 4 4 2 4 2
Amica Mutual 4 5 3 0 5 0
USAA 5 5 5 0 5 5
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

*Insufficient sample size (n<30). Because insurance providers may use one or more distribution channels, not all consumers provide input for all distribution methods, including: local agent, call center representative, and insurer website.

*USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings.