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2013 Home Improvement Retail Store Ratings

Award Recipient

Ace Hardware

Highest in Customer Satisfaction with Home Improvement Retail Stores

  Overall Satisfaction? Store Facility? Merchandise? Staff and Service? Sales and Promotions? Price?
Ace Hardware 5 5 3 5 4 4
Menards 4 3 3 3 5 5
Lowe's 4 4 5 3 3 3
Sears 2 2 2 2 3 2
The Home Depot 3 3 3 3 3 3
True Value 3 2 2 4 3 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.