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2014 Member Health Plan Study - Heartland

Award Recipient

Wellmark BlueCross BlueShield of Iowa

  Overall Experience? Information and Communication? Provider Choice? Claims Processing? Customer Service Overall? Cost? Coverage and Benefits?
Wellmark BlueCross BlueShield of Iowa 5 3 4 4 5 5 4
BlueCross BlueShield of Kansas City 5 3 5 5 2 4 4
Cigna 2 2 2 3 2 3 3
Coventry Health Care 2 2 2 2 2 2 2
Aetna 3 5 2 2 3 3 3
BlueCross BlueShield of Arkansas 2 3 2 4 3 3 2
BlueCross BlueShield of Oklahoma 4 5 3 4 3 4 4
Anthem BlueCross BlueShield of Missouri 5 5 5 3 4 2 5
BlueCross BlueShield of Nebraska 4 3 3 4 4 5 3
UnitedHealthcare 4 5 4 3 4 3 4
BlueCross BlueShield of Kansas 4 4 4 3 5 4 3
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

* indicates insufficient sample size (n<30)

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2014 Member Health Plan Study - New York New Jersey

Award Recipient

Capital District Physicians Health Plan

  Overall Experience? Information and Communication? Provider Choice? Claims Processing? Customer Service Overall? Cost? Coverage and Benefits?
Capital District Physicians Health Plan 5 5 5 5 5 5 5
Oxford Health Plan 2 2 2 2 2 2 2
Aetna 3 3 3 3 3 3 3
Cigna 2 3 2 3 3 2 2
Emblem Health 3 3 2 3 3 4 3
Empire BlueCross BlueShield 3 3 4 3 3 4 4
Excellus BlueCross BlueShield 3 3 4 3 3 3 3
UnitedHealthcare 3 3 3 3 3 3 3
BlueCross BlueShield of Western New York and BlueShield of Northeastern New York 3 3 3 3 4 3 4
Horizon BlueCross BlueShield 4 4 4 4 4 4 4
MVP Health Care 4 3 3 4 4 3 4
Independent Health Association 4 4 5 5 5 3 4
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

* indicates insufficient sample size (n<30)

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2014 Member Health Plan Study - Texas

Award Recipient

Aetna

  Overall Experience? Information and Communication? Provider Choice? Claims Processing? Customer Service Overall? Cost? Coverage and Benefits?
Aetna 5 5 5 5 5 5 4
Humana 2 4 2 2 2 3 3
BlueCross BlueShield of Texas 2 2 3 3 3 2 2
Cigna 4 4 3 5 3 4 5
UnitedHealthcare 4 5 3 2 3 4 4
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

* indicates insufficient sample size (n<30)

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2014 Member Health Plan Study - Florida

Award Recipient

AvMed Health Plans

Humana

  Overall Experience? Information and Communication? Provider Choice? Claims Processing? Customer Service Overall? Cost? Coverage and Benefits?
AvMed Health Plans 5 3 5 5 3 5 5
Humana 5 5 3 4 5 4 5
Coventry Health Care 2 2 2 2 2 2 2
UnitedHealthcare 2 3 3 3 2 3 3
Aetna 3 3 3 3 3 2 2
Cigna 4 3 5 3 3 4 5
Florida Blue 4 4 4 3 4 4 4
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

* indicates insufficient sample size (n<30)

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2014 Member Health Plan Study - California

Award Recipient

Kaiser Foundation Health Plan

  Overall Experience? Information and Communication? Provider Choice? Claims Processing? Customer Service Overall? Cost? Coverage and Benefits?
Kaiser Foundation Health Plan 5 5 5 5 5 5 5
Aetna 2 3 2 3 2 3 2
Anthem Blue Cross of California 2 2 3 3 2 2 2
BlueShield of California 2 2 2 3 2 2 2
Health Net 2 2 3 3 2 2 3
UnitedHealthcare 3 3 3 3 2 3 3
Cigna 3 3 3 3 3 3 3
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

* indicates insufficient sample size (n<30)

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2014 Member Health Plan Study - Indiana Illinois

Award Recipient

Health Alliance Medical Plans

  Overall Experience? Information and Communication? Provider Choice? Claims Processing? Customer Service Overall? Cost? Coverage and Benefits?
Health Alliance Medical Plans 5 3 3 3 5 5 5
Aetna 2 2 2 2 2 3 2
Humana 2 5 2 2 2 2 2
UnitedHealthcare 2 2 2 2 2 2 2
Anthem BlueCross BlueShield of Indiana 2 2 3 3 3 2 2
BlueCross BlueShield of Illinois 5 5 5 5 3 4 5
Cigna 3 2 3 3 4 3 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

* indicates insufficient sample size (n<30)

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2014 Member Health Plan Study - Minnesota Wisconsin

Award Recipient

Dean Health Plan

  Overall Experience? Information and Communication? Provider Choice? Claims Processing? Customer Service Overall? Cost? Coverage and Benefits?
Dean Health Plan 5 5 5 5 5 5 5
Anthem BlueCross BlueShield of Wisconsin 2 2 2 2 2 2 2
Humana 2 3 2 2 2 2 3
Medica Health Plans 3 3 3 2 3 3 4
UnitedHealthcare 2 3 2 2 3 2 2
BlueCross BlueShield of Minnesota 4 3 5 4 4 4 4
HealthPartners 4 4 3 5 4 4 4
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

* indicates insufficient sample size (n<30)

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2014 Member Health Plan Study - New England

Award Recipient

Tufts Associated Health Plans

  Overall Experience? Information and Communication? Provider Choice? Claims Processing? Customer Service Overall? Cost? Coverage and Benefits?
Tufts Associated Health Plans 5 5 5 4 5 4 5
Aetna 2 3 2 3 2 2 2
Anthem BlueCross BlueShield of Maine 2 2 2 2 2 2 2
Cigna 2 2 2 2 2 3 2
UnitedHealthcare 2 3 2 3 2 2 2
Anthem BlueCross BlueShield of Connecticut 4 3 5 5 3 5 4
BlueCross BlueShield of Rhode Island 2 2 3 3 3 2 2
Anthem Health Plans of New Hampshire 3 4 2 5 4 3 3
BlueCross BlueShield of Massachusetts 4 3 4 3 4 4 4
Harvard Pilgrim Health Care 3 4 3 4 4 3 3
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

* indicates insufficient sample size (n<30)

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2014 Member Health Plan Study - Mid Atlantic

Award Recipient

Kaiser Foundation Health Plan

  Overall Experience? Information and Communication? Provider Choice? Claims Processing? Customer Service Overall? Cost? Coverage and Benefits?
Kaiser Foundation Health Plan 5 5 3 5 5 5 5
Aetna 2 3 2 3 2 3 2
UnitedHealthcare 2 3 2 2 2 3 2
Anthem Health Plans of Virginia 3 3 3 4 3 2 3
Cigna 3 3 2 2 3 3 3
CareFirst BlueCross BlueShield 4 3 5 4 4 4 4
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

* indicates insufficient sample size (n<30)

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2014 Member Health Plan Study - South Atlantic

Award Recipient

Kaiser Foundation Health Plan

  Overall Experience? Information and Communication? Provider Choice? Claims Processing? Customer Service Overall? Cost? Coverage and Benefits?
Kaiser Foundation Health Plan 5 5 5 0 5 5 5
Coventry Health Care 2 2 2 2 2 3 2
Aetna 3 3 3 3 3 3 3
Anthem BlueCross BlueShield of Georgia 3 3 3 3 3 3 3
BlueCross BlueShield of North Carolina 3 3 4 3 3 3 3
Cigna 3 3 3 5 3 3 3
Humana 3 3 2 3 3 3 3
UnitedHealthcare 3 3 3 5 3 3 3
BlueCross BlueShield of South Carolina 3 3 3 3 4 3 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

* indicates insufficient sample size (n<30)

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2014 Member Health Plan Study - Michigan

Award Recipient

Health Alliance Plan of Michigan

  Overall Experience? Information and Communication? Provider Choice? Claims Processing? Customer Service Overall? Cost? Coverage and Benefits?
Health Alliance Plan of Michigan 5 5 3 5 4 5 5
UnitedHealthcare 2 2 2 2 2 2 2
BlueCross BlueShield of Michigan 3 3 5 3 3 3 3
Priority Health 3 3 2 2 5 4 4
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

* indicates insufficient sample size (n<30)

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2014 Member Health Plan Study - East South Central

Award Recipient

Cigna

Highest in Customer Satisfaction

  Overall Experience? Information and Communication? Provider Choice? Claims Processing? Customer Service Overall? Cost? Coverage and Benefits?
Cigna 5 4 3 5 5 5 5
BlueCross BlueShield of Louisiana 3 3 3 3 2 2 3
BlueCross BlueShield of Mississippi 2 2 2 2 2 2 3
UnitedHealthcare 3 4 3 2 2 3 4
Aetna 3 4 2 3 3 4 3
Anthem BlueCross BlueShield of Kentucky 2 2 3 2 3 2 2
BlueCross BlueShield of Tennessee 3 3 3 3 3 3 2
Humana 3 5 3 4 3 3 5
BlueCross and BlueShield of Alabama 5 3 5 4 5 4 4
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

* indicates insufficient sample size (n<30)

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2014 Member Health Plan Study - Pennsylvania

Award Recipient

Geisinger Health Plan

  Overall Experience? Information and Communication? Provider Choice? Claims Processing? Customer Service Overall? Cost? Coverage and Benefits?
Geisinger Health Plan 5 5 5 5 5 5 5
Cigna 2 2 2 2 2 2 2
UnitedHealthcare 2 2 2 3 2 2 2
Aetna 3 3 2 3 3 2 3
Capital BlueCross 4 3 4 4 3 5 4
Highmark BlueShield 4 4 3 4 3 4 4
Independence BlueCross 3 3 5 2 3 3 4
UPMC Health Plan 4 4 4 4 3 3 4
BlueCross of Northeastern Pennsylvania 3 4 3 4 4 4 3
HealthAmerica/
HealthAssurance
2 2 2 2 4 3 2
Highmark BlueCross BlueShield 3 3 3 4 4 4 3
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

* indicates insufficient sample size (n<30)

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2014 Member Health Plan Study - Colorado

Award Recipient

Kaiser Foundation Health Plan

  Overall Experience? Information and Communication? Provider Choice? Claims Processing? Customer Service Overall? Cost? Coverage and Benefits?
Kaiser Foundation Health Plan 5 5 2 5 5 5 5
Cigna 2 2 2 2 2 2 2
UnitedHealthcare 2 2 2 3 2 2 2
Aetna 3 3 3 4 3 4 3
Anthem BlueCross BlueShield of Colorado 3 3 5 4 3 3 3
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

* indicates insufficient sample size (n<30)

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2014 Member Health Plan Study - Northwest (Oregon Washington)

Award Recipient

Kaiser Foundation Health Plan

  Overall Experience? Information and Communication? Provider Choice? Claims Processing? Customer Service Overall? Cost? Coverage and Benefits?
Kaiser Foundation Health Plan 5 5 4 5 5 5 5
Cigna 3 3 2 2 2 3 3
Regence BlueShield of Washington 3 3 3 3 2 3 3
UnitedHealthcare 2 2 2 2 2 2 2
Premara BlueCross 3 3 5 4 3 3 3
Providence Health Plan 3 3 2 2 3 3 3
Regence BlueShield of Oregon 3 3 5 3 3 3 3
Group Health Cooperative 4 4 2 5 5 4 4
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

* indicates insufficient sample size (n<30)

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2014 Member Health Plan Study - Mountain

Award Recipient

SelectHealth

  Overall Experience? Information and Communication? Provider Choice? Claims Processing? Customer Service Overall? Cost? Coverage and Benefits?
SelectHealth 5 5 5 5 5 3 5
Regence BlueCross BlueShield of Utah 4 5 5 4 2 5 4
UnitedHealthcare 2 2 2 2 2 3 2
BlueCross BlueShield of Montana 2 2 2 2 3 2 2
BlueCross of Idaho 3 3 3 3 5 5 3
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

* indicates insufficient sample size (n<30)

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2014 Member Health Plan Study - Ohio

Award Recipient

Medical Mutual of Ohio

  Overall Experience? Information and Communication? Provider Choice? Claims Processing? Customer Service Overall? Cost? Coverage and Benefits?
Medical Mutual of Ohio 5 5 5 5 5 5 5
Cigna 2 2 2 2 2 3 2
Humana 3 4 2 3 2 4 4
Aetna 3 4 3 3 3 3 4
Anthem BlueCross BlueShield of Ohio 2 2 2 3 3 2 2
UnitedHealthcare 4 3 5 3 3 3 4
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

* indicates insufficient sample size (n<30)

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2014 Member Health Plan Study - Southwest

Award Recipient

BlueCross BlueShield of Arizona

  Overall Experience? Information and Communication? Provider Choice? Claims Processing? Customer Service Overall? Cost? Coverage and Benefits?
BlueCross BlueShield of Arizona 5 3 5 5 5 3 5
Presbyterian Health Plan of New Mexico 2 2 2 2 2 2 2
Aetna 4 5 3 3 3 5 5
Anthem BlueCross BlueShield of Nevada 3 2 3 3 3 3 3
BlueCross BlueShield of New Mexico 2 2 2 2 3 2 2
Cigna 4 3 3 3 3 5 3
UnitedHealthcare 3 3 3 3 3 5 3
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

* indicates insufficient sample size (n<30)