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2013 U.S. Pharmacy Study (Mail Order)

Award Recipient

Kaiser Permanente Pharmacy

  Overall Statisfaction? Prescription Ordering Process? Prescription Delivery? Customer Service? Cost Competitiveness?
Kaiser Permanente Pharmacy 5 5 5 0 5
Caremark 2 2 2 3 2
Cigna Home Delivery 2 3 2 3 2
Aetna Rx Home Delivery 3 3 3 4 2
Express Scripts 3 3 3 2 3
Department of Veterans Affairs (Mail Order) 5 4 4 5 5
Humana RightSourceRx 4 4 4 5 5
OptumRx 3 4 4 5 2
Prime Therapeutics 3 3 4 0 2
Walgreens Mail Service 4 4 4 5 3
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.