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2013 Small Business Banking Satisfaction Study - Northeast

Award Recipient

TD Bank

  Overall Satisfaction? Product Offerings? Facility? Fees? Account Information? Channel Activities? Credit Services? Account Manager? Problem Resolution?
TD Bank 5 5 5 4 5 5 5 5 4
M&T Bank 4 4 3 4 4 4 4 4 0
Wells Fargo 4 3 3 4 4 4 4 4 2
Bank of America 3 3 3 3 3 3 3 3 5
Capital One 3 4 3 5 3 3 3 3 3
Chase 3 3 4 3 3 3 3 3 5
Citibank 3 3 3 2 3 3 2 2 3
Citizens Bank 3 2 3 3 3 3 2 3 4
PNC Bank 3 3 3 3 3 3 3 4 2
Sovereign Bank 2 2 2 2 2 2 2 2 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2013 Small Business Banking Satisfaction Study - West

Award Recipient

Chase

  Overall Satisfaction? Product Offerings? Facility? Fees? Account Information? Channel Activities? Credit Services? Account Manager? Problem Resolution?
Chase 5 5 5 5 5 5 4 5 5
U.S. Bank 4 4 3 5 4 3 4 3 3
Bank of the West 3 4 2 4 2 3 5 5 3
Citibank 3 3 3 3 3 3 4 2 3
Union Bank 3 3 2 4 3 3 2 3 0
Wells Fargo 3 3 4 2 3 3 4 4 2
Bank of America 2 2 3 2 2 2 2 2 3
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2013 Small Business Banking Satisfaction Study - South

Award Recipient

Chase

  Overall Satisfaction? Product Offerings? Facility? Fees? Account Information? Channel Activities? Credit Services? Account Manager? Problem Resolution?
Chase 5 5 5 4 5 5 4 4 5
BB&T 4 5 3 3 4 4 5 5 4
SunTrust Bank 4 4 4 4 4 5 5 5 4
Capital One 3 4 3 5 3 3 3 2 3
PNC Bank 3 2 3 2 2 4 3 3 3
Regions Bank 3 3 3 4 3 3 4 2 3
Wells Fargo 3 3 3 3 3 3 3 2 2
Bank of America 2 2 2 2 2 2 2 3 2
Citibank 2 3 2 2 2 2 2 3 0
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2013 Small Business Banking Satisfaction Study - Midwest

Award Recipient

Chase

  Overall Satisfaction? Product Offerings? Facility? Fees? Account Information? Channel Activities? Credit Services? Account Manager? Problem Resolution?
Chase 5 4 5 4 5 5 4 5 5
Huntington National Bank 5 5 5 5 5 5 5 4 0
BMO Harris Bank 3 2 4 3 2 3 2 3 2
Fifth Third Bank 3 3 3 2 3 3 3 3 4
PNC Bank 3 3 2 3 2 3 3 3 3
U.S. Bank 3 3 3 4 4 4 3 4 3
Bank of America 2 3 3 2 3 2 3 2 3
Wells Fargo 2 3 2 2 2 2 3 3 3
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.