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2013 Consumer Financing Satisfaction Study - Non Luxury

Award Recipient

Kia Motors Finance

  Overall Satisfaction? Billing and Payment Process? Website? Phone Contact?
Kia Motors Finance 5 5 5 0
World Omni Financial Corp 3 3 5 0
Ally Financial 3 3 3 2
Bank of America 2 2 2 2
Chase Automotive Finance 3 3 3 2
Fifth Third Bank 2 2 2 2
Mazda American Credit 3 3 3 2
PNC Bank 2 2 2 2
Subaru Motors Finance 3 3 2 2
TD Auto Finance 3 3 3 2
US Bank 2 2 2 2
Wells Fargo Dealer Services 2 2 3 2
Capital One Auto Finance 3 3 3 3
Hyundai Motor Finance 5 5 3 3
NMAC 3 3 3 3
Toyota Financial Services 5 5 5 3
Honda Financial Services 5 5 5 4
Ford Credit 5 5 5 5
Volkswagen Credit 5 5 3 5
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

*Factor not shown due to insufficient sample size

View Press Release

2013 Consumer Financing Satisfaction Study - Luxury

Award Recipient

Lincoln Automotive Financial Services

  Overall Satisfaction? Billing and Payment Process? Website? Phone Contact?
Lincoln Automotive Financial Services 5 5 5 5
Chase Automotive Finance 2 2 2 0
Land Rover Financial Group 2 2 3 0
Ally Financial 3 3 3 2
Bank of America 2 2 2 2
Infiniti Financial Services 3 3 3 2
US Bank 2 2 2 2
Acura Financial Services 3 3 5 5
Audi Financial Services 4 3 3 5
BMW Financial Services 5 5 5 5
Lexus Financial Services 4 4 5 5
Mercedes-Benz Financial Services 3 3 5 5
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

*Factor not shown due to insufficient sample size