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2013 U.S. Primary Mortgage Origination Satisfaction Study

Award Recipient

Quicken Loans

Highest in Customer Satisfaction with Primary Mortgage Origination

  Overall Satisfaction? Application/ Approval Process? Loan Representative? Closing? Contact?
Quicken Loans 5 5 5 5 5
BB&T (Branch Banking & Trust Co.) 4 4 3 4 4
Chase 3 3 3 4 3
CitiMortgage/Citibank 3 3 3 4 3
Fifth Third Mortgage 3 3 3 3 3
PNC Mortgage 3 4 3 3 3
Provident Funding Associates 3 3 3 3 4
SunTrust Mortgage 3 3 3 3 3
U.S. Bank 4 4 3 3 4
Wells Fargo Home Mortgage 3 3 3 3 4
Bank of America 2 2 2 2 3
Flagstar Bank 2 2 2 2 0
PHH Mortgage 2 2 2 2 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

*Factor not shown due to insufficient sample size.