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2013 U.S. Credit Card Satisfaction Study

Award Recipient

American Express

Highest in Customer Satisfaction with Credit Card Companies

  Overall Satisfaction? Credit Card Terms? Rewards? Benefits? Biling and Payment? Customer Interaction? Problem Resolution?
American Express 5 5 5 5 5 5 4
Bank of America 3 3 2 3 2 2 3
Citi 2 3 2 2 2 2 2
GE Capital Retail Bank 2 3 2 2 2 2 2
HSBC 2 2 2 2 2 2 3
Barclaycard 3 3 3 2 3 3 2
Capital One 3 3 3 3 3 3 2
U.S. Bank 3 3 3 3 3 3 3
Wells Fargo 3 3 2 2 3 3 2
Chase 4 3 4 3 4 4 4
Discover 5 5 4 5 5 5 5
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.