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2013 US Primary Mortgage Servicer Satisfaction Study

Award Recipient

BB&T (Branch Banking & Trust Co.)

  Overall Satisfaction? Billing and Payment Process? Escrow Account Administration? Website? Phone Contact?
BB&T (Branch Banking & Trust Co.) 5 5 4 3 5
EverHome Mortgage 2 2 2 3 2
GMAC Mortgage 2 2 2 2 3
Nationstar Mortgage 2 2 2 2 2
Ocwen Loan Servicing 2 2 2 2 2
Bank of America 3 3 3 3 3
Chase 5 5 3 5 3
Fifth Third Mortgage 3 3 3 3 3
PHH Mortgage 3 3 3 2 4
PNC Mortgage 3 3 3 3 3
Provident Funding Associates 3 3 3 3 4
U.S. Bank 4 5 3 3 5
CitiMortgage/ Citibank 4 5 4 3 3
RBS Citizens 3 3 4 3 0
Regions Mortgage 5 5 4 3 0
Wells Fargo Home Mortgage 5 5 4 4 4
Flagstar Bank 4 5 5 3 2
SunTrust Mortgage 5 5 5 5 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

*Factor not shown due to insufficient sample size (n<30).