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2013 Retail Banking Ratings - South Central

Award Recipient

Arvest Bank

  Overall Satisfaction? Product Offerings? Facility? Account Information? Fees? Account Activities?
Arvest Bank 5 5 5 5 4 5
PNC Bank 4 4 3 4 5 4
Trustmark National Bank 4 3 4 4 4 3
U.S. Bank 4 4 3 4 4 4
BancorpSouth Bank 3 3 3 4 3 3
Branch Banking & Trust (BB&T) 3 3 3 2 3 3
Capital One 3 4 3 3 3 3
Chase 4 4 3 4 3 4
First Tennessee Bank 4 4 4 4 3 4
Regions Bank 3 3 3 3 3 3
SunTrust Bank 3 2 3 3 3 3
Bank of America 2 2 2 2 2 2
BBVA Compass (Compass Bank) 2 2 2 2 2 2
Wells Fargo 2 3 2 3 2 2
Whitney National Bank 4 3 4 4 2 4
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2013 Retail Banking Ratings - California

Award Recipient

Rabobank

  Overall Satisfaction? Product Offerings? Facility? Account Information? Fees? Account Activities?
Rabobank 5 5 5 5 5 5
Bank of the West 4 4 2 4 4 4
California Bank & Trust 4 4 3 4 4 4
U.S. Bank 4 4 4 4 4 4
Union Bank 4 3 3 4 4 4
Bank of America 2 2 2 2 3 2
Chase 4 4 4 4 3 4
Citibank 3 3 2 3 3 3
Wells Fargo 3 3 4 3 3 3
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2013 Retail Banking Ratings - Northwest

Award Recipient

Banner Bank

  Overall Satisfaction? Product Offerings? Facility? Account Information? Fees? Account Activities?
Banner Bank 5 4 5 5 5 5
Umpqua Bank 5 5 5 5 5 5
Columbia State Bank 4 4 4 4 4 4
Sterling Bank 4 4 4 5 4 4
U.S. Bank 3 4 3 4 4 4
Chase 3 4 4 4 3 4
KeyBank 4 4 4 4 3 4
Wells Fargo 3 3 3 3 3 3
Bank of America 2 2 2 2 2 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2013 Retail Banking Ratings - North Central

Award Recipient

Huntington National Bank

  Overall Satisfaction? Product Offerings? Facility? Account Information? Fees? Account Activities?
Huntington National Bank 5 4 5 5 5 5
1st Source Bank 4 4 5 4 4 4
Chemical Bank 4 3 4 3 4 4
Citizens Bank (MI) 4 3 3 3 4 4
First Financial Bank (Ohio) 4 4 4 4 4 3
Flagstar Bank 5 5 5 4 4 5
Independent Bank 3 3 3 3 4 3
Regions Bank 3 4 2 3 4 5
Wesbanco Bank 4 3 3 4 4 4
Bank of America 2 3 2 2 3 2
Branch Banking & Trust (BB&T) 3 3 3 3 3 3
Chase 4 4 4 4 3 4
City National Bank (WV) 2 2 3 2 3 2
Comerica Bank 3 2 2 3 3 3
FirstMerit Bank 3 3 3 4 3 3
PNC Bank 3 3 3 4 3 4
TCF National Bank 3 2 5 4 3 3
U.S. Bank 3 3 2 3 3 3
United Bank 3 2 2 3 3 3
BMO Harris Bank 2 2 3 2 2 2
Charter One 2 2 2 3 2 3
Fifth Third Bank 2 2 3 2 2 2
KeyBank 2 2 2 2 2 2
Old National Bank 2 2 2 2 2 2
Wells Fargo 2 2 2 2 2 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2013 Retail Banking Ratings - Mid Atlantic

Award Recipient

Beneficial Mutual Savings Bank

Highest Customer Satisfaction with Retail Banking in the Mid-Atlantic Region

  Overall Satisfaction? Product Offerings? Facility? Account Information? Fees? Account Activities?
Beneficial Mutual Savings Bank 5 5 4 5 5 5
Hudson City Savings Bank 4 4 3 4 5 4
Union First Market Bank 5 4 5 4 5 5
Apple Bank For Savings 3 3 2 3 4 3
Branch Banking & Trust (BB&T) 4 4 4 4 4 4
Community Bank 4 4 3 4 4 4
First Commonwealth Bank 4 4 4 4 4 4
First NB of Pennsylvania 4 4 3 4 4 4
Five Star Bank 4 3 4 4 4 4
Fulton Bank 4 4 4 4 4 4
Huntington National Bank 4 4 3 4 4 4
National Penn Bank 4 4 4 4 4 5
NBT Bank 4 3 4 4 4 4
New York Community Bank 4 3 3 4 4 3
Northwest Savings Bank 4 4 4 4 4 5
PNC Bank 4 4 4 4 4 4
Susquehanna Bank 4 4 4 4 4 5
The Provident Bank 3 4 3 3 4 3
Trustco Bank 3 3 4 3 4 3
Astoria FS&LA 3 3 2 3 3 2
Bank of America 3 3 3 3 3 3
Capital One 3 3 3 3 3 3
Chase 3 3 3 3 3 3
Citibank 3 3 3 3 3 3
First Niagara Bank 3 3 3 3 3 3
KeyBank 3 3 3 3 3 3
Manufacturers & Traders Bank (M&T Bank) 3 3 3 3 3 3
S&T Bank 4 3 4 4 3 3
SunTrust Bank 3 3 3 3 3 3
TD Bank 3 3 5 3 3 3
Valley National Bank 3 3 3 3 3 3
Citizens Bank 3 3 3 3 2 3
HSBC 2 2 2 2 2 2
Sovereign Bank 2 2 2 3 2 2
Wells Fargo 3 3 3 3 2 3
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2013 Retail Banking Ratings - New England

Award Recipient

Bangor Savings Bank

Highest Customer Satisfaction with Retail Banking in the New England Region

  Overall Satisfaction? Product Offerings? Facility? Account Information? Fees? Account Activities?
Bangor Savings Bank 5 5 5 5 5 5
Citibank 3 3 2 2 4 3
Eastern Bank 4 4 4 4 4 5
KeyBank 4 4 4 4 4 4
Peoples United Bank 4 3 4 4 4 4
Rockland Trust Co 4 4 4 5 4 4
Bank of America 3 3 3 3 3 3
Chase 3 3 2 2 3 3
Citizens Bank 3 3 3 3 3 3
First Niagara Bank 3 3 3 2 3 3
Sovereign Bank 2 2 2 2 3 2
TD Bank 4 4 5 4 3 4
Webster Bank 4 4 4 4 3 4
Wells Fargo 3 4 3 4 3 4
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2013 Retail Banking Ratings - Texas

Award Recipient

Frost National Bank

  Overall Satisfaction? Product Offerings? Facility? Account Information? Fees? Account Activities?
Frost National Bank 5 5 5 5 5 5
Amegy Bank 4 4 3 4 4 4
Capital One 3 3 3 3 4 3
Citibank 3 3 2 2 4 3
International Bank of Commerce 3 3 3 3 4 2
Woodforest National Bank 4 3 4 3 4 3
Bank of America 3 3 2 3 3 3
Chase 4 4 4 4 3 4
Comerica Bank 2 2 2 2 3 2
Prosperity Bank 3 2 2 3 3 3
Regions Bank 2 3 2 2 3 3
Wells Fargo 3 3 3 3 3 3
BBVA Compass (Compass Bank) 2 2 3 2 2 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2013 Retail Banking Ratings - Southeast

Award Recipient

First Citizens Bancorp

Highest Customer Satisfaction with Retail Banking in the Southeast Region

  Overall Satisfaction? Product Offerings? Facility? Account Information? Fees? Account Activities?
First Citizens Bancorp 5 5 4 4 5 5
Branch Banking & Trust (BB&T) 4 4 4 4 4 4
First Citizens Bancshares 4 4 4 4 4 4
First Federal 4 2 4 3 4 3
PNC Bank 4 4 3 3 4 3
Regions Bank 3 4 2 3 4 3
Synovus 3 2 4 3 4 3
TD Bank 4 4 5 4 4 4
United Community Bank 5 4 5 5 4 5
Bank of America 3 3 2 3 3 3
Fifth Third Bank 3 4 3 3 3 3
SunTrust Bank 4 4 4 4 3 4
Wells Fargo 2 2 3 2 2 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2013 Retail Banking Ratings - Florida

Award Recipient

TD Bank

  Overall Satisfaction? Product Offerings? Facility? Account Information? Fees? Account Activities?
TD Bank 5 5 5 4 4 5
PNC Bank 4 5 3 4 5 4
Branch Banking & Trust (BB&T) 2 3 2 2 4 2
Regions Bank 4 4 4 5 4 5
SunTrust Bank 4 4 3 4 4 4
Chase 4 4 4 4 3 5
Citibank 3 3 3 3 3 3
Fifth Third Bank 4 5 4 4 3 4
Wells Fargo 3 3 3 4 3 3
Bank of America 2 2 3 2 2 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2013 Retail Banking Ratings - Midwest

Award Recipient

Chase

Highest Customer Satisfaction with Retail Banking in the Midwest Region

  Overall Satisfaction? Product Offerings? Facility? Account Information? Fees? Account Activities?
Chase 5 5 5 5 4 5
First Bank (MO) 4 4 4 4 5 4
AnchorBank 4 3 3 4 4 5
Bank Mutual 5 4 4 5 4 5
Bank of the West 4 4 4 4 4 4
Bremer Bank 4 3 2 4 4 4
Commerce Bank 4 4 4 4 4 4
First Midwest Bank 3 3 3 3 4 3
Great Southern Bank 3 2 4 3 4 2
MB Financial Bank 4 3 4 4 4 4
PNC Bank 4 4 4 4 4 4
Regions Bank 4 4 4 5 4 5
U.S. Bank 3 3 3 3 4 3
UMB Bank 4 3 4 4 4 4
Associated Bank 3 3 3 4 3 3
Bank of America 3 3 2 3 3 3
Charter One 2 3 2 3 3 3
Citibank 3 3 3 3 3 3
Fifth Third Bank 3 3 3 3 3 3
TCF National Bank 2 2 3 2 3 2
BMO Harris Bank 2 2 3 2 2 2
Wells Fargo 2 3 2 3 2 3
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2013 Retail Banking Ratings - Southwest

Award Recipient

Arvest Bank

  Overall Satisfaction? Product Offerings? Facility? Account Information? Fees? Account Activities?
Arvest Bank 5 5 5 5 4 5
BancFirst 5 5 4 4 5 5
Bank of Oklahoma 4 4 4 4 4 4
Bank of the West 4 4 3 5 4 4
FirstBank (CO) 4 2 4 3 4 3
MidFirst Bank 4 4 4 3 4 4
Zions First National Bank 4 4 3 4 4 3
BBVA Compass (Compass Bank) 3 2 2 2 3 2
BMO Harris Bank 2 2 2 2 3 2
Chase 4 4 4 4 3 4
KeyBank 3 4 2 2 3 2
Nevada State Bank 3 4 3 4 3 3
U.S. Bank 3 3 3 3 3 3
Bank of America 2 2 2 3 2 2
Wells Fargo 3 3 3 3 2 3
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.