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2013 Retail Banking Ratings - California

Award Recipient

Rabobank

  Overall Satisfaction? Product Offerings? Facility? Account Information? Fees? Account Activities?
Rabobank 5 5 5 5 5 5
Bank of the West 4 4 2 4 4 4
California Bank & Trust 4 4 3 4 4 4
Chase 4 4 4 4 3 4
U.S. Bank 4 4 4 4 4 4
Citibank 3 3 2 3 3 3
Union Bank 4 3 3 4 4 4
Wells Fargo 3 3 4 3 3 3
Bank of America 2 2 2 2 3 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2013 Retail Banking Ratings - South Central

Award Recipient

Arvest Bank

  Overall Satisfaction? Product Offerings? Facility? Account Information? Fees? Account Activities?
Arvest Bank 5 5 5 5 4 5
Capital One 3 4 3 3 3 3
Chase 4 4 3 4 3 4
First Tennessee Bank 4 4 4 4 3 4
PNC Bank 4 4 3 4 5 4
U.S. Bank 4 4 3 4 4 4
BancorpSouth Bank 3 3 3 4 3 3
Branch Banking & Trust (BB&T) 3 3 3 2 3 3
Regions Bank 3 3 3 3 3 3
Trustmark National Bank 4 3 4 4 4 3
Wells Fargo 2 3 2 3 2 2
Whitney National Bank 4 3 4 4 2 4
Bank of America 2 2 2 2 2 2
BBVA Compass (Compass Bank) 2 2 2 2 2 2
SunTrust Bank 3 2 3 3 3 3
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2013 Retail Banking Ratings - Northwest

Award Recipient

Banner Bank

  Overall Satisfaction? Product Offerings? Facility? Account Information? Fees? Account Activities?
Banner Bank 5 4 5 5 5 5
Umpqua Bank 5 5 5 5 5 5
Chase 3 4 4 4 3 4
Columbia State Bank 4 4 4 4 4 4
KeyBank 4 4 4 4 3 4
Sterling Bank 4 4 4 5 4 4
U.S. Bank 3 4 3 4 4 4
Wells Fargo 3 3 3 3 3 3
Bank of America 2 2 2 2 2 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2013 Retail Banking Ratings - North Central

Award Recipient

Huntington National Bank

  Overall Satisfaction? Product Offerings? Facility? Account Information? Fees? Account Activities?
Huntington National Bank 5 4 5 5 5 5
Flagstar Bank 5 5 5 4 4 5
1st Source Bank 4 4 5 4 4 4
Chase 4 4 4 4 3 4
First Financial Bank (Ohio) 4 4 4 4 4 3
Regions Bank 3 4 2 3 4 5
Bank of America 2 3 2 2 3 2
Branch Banking & Trust (BB&T) 3 3 3 3 3 3
Chemical Bank 4 3 4 3 4 4
Citizens Bank (MI) 4 3 3 3 4 4
FirstMerit Bank 3 3 3 4 3 3
Independent Bank 3 3 3 3 4 3
PNC Bank 3 3 3 4 3 4
U.S. Bank 3 3 2 3 3 3
Wesbanco Bank 4 3 3 4 4 4
BMO Harris Bank 2 2 3 2 2 2
Charter One 2 2 2 3 2 3
City National Bank (WV) 2 2 3 2 3 2
Comerica Bank 3 2 2 3 3 3
Fifth Third Bank 2 2 3 2 2 2
KeyBank 2 2 2 2 2 2
Old National Bank 2 2 2 2 2 2
TCF National Bank 3 2 5 4 3 3
United Bank 3 2 2 3 3 3
Wells Fargo 2 2 2 2 2 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2013 Retail Banking Ratings - Mid Atlantic

Award Recipient

Beneficial Mutual Savings Bank

Highest Customer Satisfaction with Retail Banking in the Mid-Atlantic Region

  Overall Satisfaction? Product Offerings? Facility? Account Information? Fees? Account Activities?
Beneficial Mutual Savings Bank 5 5 4 5 5 5
Branch Banking & Trust (BB&T) 4 4 4 4 4 4
Community Bank 4 4 3 4 4 4
First Commonwealth Bank 4 4 4 4 4 4
First NB of Pennsylvania 4 4 3 4 4 4
Fulton Bank 4 4 4 4 4 4
Hudson City Savings Bank 4 4 3 4 5 4
Huntington National Bank 4 4 3 4 4 4
National Penn Bank 4 4 4 4 4 5
Northwest Savings Bank 4 4 4 4 4 5
PNC Bank 4 4 4 4 4 4
Susquehanna Bank 4 4 4 4 4 5
The Provident Bank 3 4 3 3 4 3
Union First Market Bank 5 4 5 4 5 5
Apple Bank For Savings 3 3 2 3 4 3
Astoria FS&LA 3 3 2 3 3 2
Bank of America 3 3 3 3 3 3
Capital One 3 3 3 3 3 3
Chase 3 3 3 3 3 3
Citibank 3 3 3 3 3 3
Citizens Bank 3 3 3 3 2 3
First Niagara Bank 3 3 3 3 3 3
Five Star Bank 4 3 4 4 4 4
KeyBank 3 3 3 3 3 3
Manufacturers & Traders Bank (M&T Bank) 3 3 3 3 3 3
NBT Bank 4 3 4 4 4 4
New York Community Bank 4 3 3 4 4 3
S&T Bank 4 3 4 4 3 3
SunTrust Bank 3 3 3 3 3 3
TD Bank 3 3 5 3 3 3
Trustco Bank 3 3 4 3 4 3
Valley National Bank 3 3 3 3 3 3
Wells Fargo 3 3 3 3 2 3
HSBC 2 2 2 2 2 2
Sovereign Bank 2 2 2 3 2 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2013 Retail Banking Ratings - New England

Award Recipient

Bangor Savings Bank

Highest Customer Satisfaction with Retail Banking in the New England Region

  Overall Satisfaction? Product Offerings? Facility? Account Information? Fees? Account Activities?
Bangor Savings Bank 5 5 5 5 5 5
Eastern Bank 4 4 4 4 4 5
KeyBank 4 4 4 4 4 4
Rockland Trust Co 4 4 4 5 4 4
TD Bank 4 4 5 4 3 4
Webster Bank 4 4 4 4 3 4
Wells Fargo 3 4 3 4 3 4
Bank of America 3 3 3 3 3 3
Chase 3 3 2 2 3 3
Citibank 3 3 2 2 4 3
Citizens Bank 3 3 3 3 3 3
First Niagara Bank 3 3 3 2 3 3
Peoples United Bank 4 3 4 4 4 4
Sovereign Bank 2 2 2 2 3 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2013 Retail Banking Ratings - Texas

Award Recipient

Frost National Bank

  Overall Satisfaction? Product Offerings? Facility? Account Information? Fees? Account Activities?
Frost National Bank 5 5 5 5 5 5
Amegy Bank 4 4 3 4 4 4
Chase 4 4 4 4 3 4
Bank of America 3 3 2 3 3 3
Capital One 3 3 3 3 4 3
Citibank 3 3 2 2 4 3
International Bank of Commerce 3 3 3 3 4 2
Regions Bank 2 3 2 2 3 3
Wells Fargo 3 3 3 3 3 3
Woodforest National Bank 4 3 4 3 4 3
BBVA Compass (Compass Bank) 2 2 3 2 2 2
Comerica Bank 2 2 2 2 3 2
Prosperity Bank 3 2 2 3 3 3
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2013 Retail Banking Ratings - Southeast

Award Recipient

First Citizens Bancorp

Highest Customer Satisfaction with Retail Banking in the Southeast Region

  Overall Satisfaction? Product Offerings? Facility? Account Information? Fees? Account Activities?
First Citizens Bancorp 5 5 4 4 5 5
Branch Banking & Trust (BB&T) 4 4 4 4 4 4
Fifth Third Bank 3 4 3 3 3 3
First Citizens Bancshares 4 4 4 4 4 4
PNC Bank 4 4 3 3 4 3
Regions Bank 3 4 2 3 4 3
SunTrust Bank 4 4 4 4 3 4
TD Bank 4 4 5 4 4 4
United Community Bank 5 4 5 5 4 5
Bank of America 3 3 2 3 3 3
First Federal 4 2 4 3 4 3
Synovus 3 2 4 3 4 3
Wells Fargo 2 2 3 2 2 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2013 Retail Banking Ratings - Florida

Award Recipient

TD Bank

  Overall Satisfaction? Product Offerings? Facility? Account Information? Fees? Account Activities?
TD Bank 5 5 5 4 4 5
Fifth Third Bank 4 5 4 4 3 4
PNC Bank 4 5 3 4 5 4
Chase 4 4 4 4 3 5
Regions Bank 4 4 4 5 4 5
SunTrust Bank 4 4 3 4 4 4
Branch Banking & Trust (BB&T) 2 3 2 2 4 2
Citibank 3 3 3 3 3 3
Wells Fargo 3 3 3 4 3 3
Bank of America 2 2 3 2 2 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2013 Retail Banking Ratings - Midwest

Award Recipient

Chase

Highest Customer Satisfaction with Retail Banking in the Midwest Region

  Overall Satisfaction? Product Offerings? Facility? Account Information? Fees? Account Activities?
Chase 5 5 5 5 4 5
Bank Mutual 5 4 4 5 4 5
Bank of the West 4 4 4 4 4 4
Commerce Bank 4 4 4 4 4 4
First Bank (MO) 4 4 4 4 5 4
PNC Bank 4 4 4 4 4 4
Regions Bank 4 4 4 5 4 5
AnchorBank 4 3 3 4 4 5
Associated Bank 3 3 3 4 3 3
Bank of America 3 3 2 3 3 3
Bremer Bank 4 3 2 4 4 4
Charter One 2 3 2 3 3 3
Citibank 3 3 3 3 3 3
Fifth Third Bank 3 3 3 3 3 3
First Midwest Bank 3 3 3 3 4 3
MB Financial Bank 4 3 4 4 4 4
U.S. Bank 3 3 3 3 4 3
UMB Bank 4 3 4 4 4 4
Wells Fargo 2 3 2 3 2 3
BMO Harris Bank 2 2 3 2 2 2
Great Southern Bank 3 2 4 3 4 2
TCF National Bank 2 2 3 2 3 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2013 Retail Banking Ratings - Southwest

Award Recipient

Arvest Bank

  Overall Satisfaction? Product Offerings? Facility? Account Information? Fees? Account Activities?
Arvest Bank 5 5 5 5 4 5
BancFirst 5 5 4 4 5 5
Bank of Oklahoma 4 4 4 4 4 4
Bank of the West 4 4 3 5 4 4
Chase 4 4 4 4 3 4
KeyBank 3 4 2 2 3 2
MidFirst Bank 4 4 4 3 4 4
Nevada State Bank 3 4 3 4 3 3
Zions First National Bank 4 4 3 4 4 3
U.S. Bank 3 3 3 3 3 3
Wells Fargo 3 3 3 3 2 3
Bank of America 2 2 2 3 2 2
BBVA Compass (Compass Bank) 3 2 2 2 3 2
BMO Harris Bank 2 2 2 2 3 2
FirstBank (CO) 4 2 4 3 4 3
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.