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2013 Retail Banking Ratings - California

Award Recipient

Rabobank

  Overall Satisfaction? Product Offerings? Facility? Account Information? Fees? Account Activities?
Rabobank 5 5 5 5 5 5
Chase 4 4 4 4 3 4
U.S. Bank 4 4 4 4 4 4
Wells Fargo 3 3 4 3 3 3
California Bank & Trust 4 4 3 4 4 4
Union Bank 4 3 3 4 4 4
Bank of America 2 2 2 2 3 2
Bank of the West 4 4 2 4 4 4
Citibank 3 3 2 3 3 3
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2013 Retail Banking Ratings - South Central

Award Recipient

Arvest Bank

  Overall Satisfaction? Product Offerings? Facility? Account Information? Fees? Account Activities?
Arvest Bank 5 5 5 5 4 5
First Tennessee Bank 4 4 4 4 3 4
Trustmark National Bank 4 3 4 4 4 3
Whitney National Bank 4 3 4 4 2 4
BancorpSouth Bank 3 3 3 4 3 3
Branch Banking & Trust (BB&T) 3 3 3 2 3 3
Capital One 3 4 3 3 3 3
Chase 4 4 3 4 3 4
PNC Bank 4 4 3 4 5 4
Regions Bank 3 3 3 3 3 3
SunTrust Bank 3 2 3 3 3 3
U.S. Bank 4 4 3 4 4 4
Bank of America 2 2 2 2 2 2
BBVA Compass (Compass Bank) 2 2 2 2 2 2
Wells Fargo 2 3 2 3 2 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2013 Retail Banking Ratings - Northwest

Award Recipient

Banner Bank

  Overall Satisfaction? Product Offerings? Facility? Account Information? Fees? Account Activities?
Banner Bank 5 4 5 5 5 5
Umpqua Bank 5 5 5 5 5 5
Chase 3 4 4 4 3 4
Columbia State Bank 4 4 4 4 4 4
KeyBank 4 4 4 4 3 4
Sterling Bank 4 4 4 5 4 4
U.S. Bank 3 4 3 4 4 4
Wells Fargo 3 3 3 3 3 3
Bank of America 2 2 2 2 2 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2013 Retail Banking Ratings - North Central

Award Recipient

Huntington National Bank

  Overall Satisfaction? Product Offerings? Facility? Account Information? Fees? Account Activities?
Huntington National Bank 5 4 5 5 5 5
1st Source Bank 4 4 5 4 4 4
Flagstar Bank 5 5 5 4 4 5
TCF National Bank 3 2 5 4 3 3
Chase 4 4 4 4 3 4
Chemical Bank 4 3 4 3 4 4
First Financial Bank (Ohio) 4 4 4 4 4 3
BMO Harris Bank 2 2 3 2 2 2
Branch Banking & Trust (BB&T) 3 3 3 3 3 3
Citizens Bank (MI) 4 3 3 3 4 4
City National Bank (WV) 2 2 3 2 3 2
Fifth Third Bank 2 2 3 2 2 2
FirstMerit Bank 3 3 3 4 3 3
Independent Bank 3 3 3 3 4 3
PNC Bank 3 3 3 4 3 4
Wesbanco Bank 4 3 3 4 4 4
Bank of America 2 3 2 2 3 2
Charter One 2 2 2 3 2 3
Comerica Bank 3 2 2 3 3 3
KeyBank 2 2 2 2 2 2
Old National Bank 2 2 2 2 2 2
Regions Bank 3 4 2 3 4 5
U.S. Bank 3 3 2 3 3 3
United Bank 3 2 2 3 3 3
Wells Fargo 2 2 2 2 2 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2013 Retail Banking Ratings - Mid Atlantic

Award Recipient

Beneficial Mutual Savings Bank

Highest Customer Satisfaction with Retail Banking in the Mid-Atlantic Region

  Overall Satisfaction? Product Offerings? Facility? Account Information? Fees? Account Activities?
Beneficial Mutual Savings Bank 5 5 4 5 5 5
TD Bank 3 3 5 3 3 3
Union First Market Bank 5 4 5 4 5 5
Branch Banking & Trust (BB&T) 4 4 4 4 4 4
First Commonwealth Bank 4 4 4 4 4 4
Five Star Bank 4 3 4 4 4 4
Fulton Bank 4 4 4 4 4 4
National Penn Bank 4 4 4 4 4 5
NBT Bank 4 3 4 4 4 4
Northwest Savings Bank 4 4 4 4 4 5
PNC Bank 4 4 4 4 4 4
S&T Bank 4 3 4 4 3 3
Susquehanna Bank 4 4 4 4 4 5
Trustco Bank 3 3 4 3 4 3
Bank of America 3 3 3 3 3 3
Capital One 3 3 3 3 3 3
Chase 3 3 3 3 3 3
Citibank 3 3 3 3 3 3
Citizens Bank 3 3 3 3 2 3
Community Bank 4 4 3 4 4 4
First NB of Pennsylvania 4 4 3 4 4 4
First Niagara Bank 3 3 3 3 3 3
Hudson City Savings Bank 4 4 3 4 5 4
Huntington National Bank 4 4 3 4 4 4
KeyBank 3 3 3 3 3 3
Manufacturers & Traders Bank (M&T Bank) 3 3 3 3 3 3
New York Community Bank 4 3 3 4 4 3
SunTrust Bank 3 3 3 3 3 3
The Provident Bank 3 4 3 3 4 3
Valley National Bank 3 3 3 3 3 3
Wells Fargo 3 3 3 3 2 3
Apple Bank For Savings 3 3 2 3 4 3
Astoria FS&LA 3 3 2 3 3 2
HSBC 2 2 2 2 2 2
Sovereign Bank 2 2 2 3 2 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2013 Retail Banking Ratings - New England

Award Recipient

Bangor Savings Bank

Highest Customer Satisfaction with Retail Banking in the New England Region

  Overall Satisfaction? Product Offerings? Facility? Account Information? Fees? Account Activities?
Bangor Savings Bank 5 5 5 5 5 5
TD Bank 4 4 5 4 3 4
Eastern Bank 4 4 4 4 4 5
KeyBank 4 4 4 4 4 4
Peoples United Bank 4 3 4 4 4 4
Rockland Trust Co 4 4 4 5 4 4
Webster Bank 4 4 4 4 3 4
Bank of America 3 3 3 3 3 3
Citizens Bank 3 3 3 3 3 3
First Niagara Bank 3 3 3 2 3 3
Wells Fargo 3 4 3 4 3 4
Chase 3 3 2 2 3 3
Citibank 3 3 2 2 4 3
Sovereign Bank 2 2 2 2 3 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2013 Retail Banking Ratings - Texas

Award Recipient

Frost National Bank

  Overall Satisfaction? Product Offerings? Facility? Account Information? Fees? Account Activities?
Frost National Bank 5 5 5 5 5 5
Chase 4 4 4 4 3 4
Woodforest National Bank 4 3 4 3 4 3
Amegy Bank 4 4 3 4 4 4
BBVA Compass (Compass Bank) 2 2 3 2 2 2
Capital One 3 3 3 3 4 3
International Bank of Commerce 3 3 3 3 4 2
Wells Fargo 3 3 3 3 3 3
Bank of America 3 3 2 3 3 3
Citibank 3 3 2 2 4 3
Comerica Bank 2 2 2 2 3 2
Prosperity Bank 3 2 2 3 3 3
Regions Bank 2 3 2 2 3 3
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2013 Retail Banking Ratings - Southeast

Award Recipient

First Citizens Bancorp

Highest Customer Satisfaction with Retail Banking in the Southeast Region

  Overall Satisfaction? Product Offerings? Facility? Account Information? Fees? Account Activities?
First Citizens Bancorp 5 5 4 4 5 5
TD Bank 4 4 5 4 4 4
United Community Bank 5 4 5 5 4 5
Branch Banking & Trust (BB&T) 4 4 4 4 4 4
First Citizens Bancshares 4 4 4 4 4 4
First Federal 4 2 4 3 4 3
SunTrust Bank 4 4 4 4 3 4
Synovus 3 2 4 3 4 3
Fifth Third Bank 3 4 3 3 3 3
PNC Bank 4 4 3 3 4 3
Wells Fargo 2 2 3 2 2 2
Bank of America 3 3 2 3 3 3
Regions Bank 3 4 2 3 4 3
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2013 Retail Banking Ratings - Florida

Award Recipient

TD Bank

  Overall Satisfaction? Product Offerings? Facility? Account Information? Fees? Account Activities?
TD Bank 5 5 5 4 4 5
Chase 4 4 4 4 3 5
Fifth Third Bank 4 5 4 4 3 4
Regions Bank 4 4 4 5 4 5
Bank of America 2 2 3 2 2 2
Citibank 3 3 3 3 3 3
PNC Bank 4 5 3 4 5 4
SunTrust Bank 4 4 3 4 4 4
Wells Fargo 3 3 3 4 3 3
Branch Banking & Trust (BB&T) 2 3 2 2 4 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2013 Retail Banking Ratings - Midwest

Award Recipient

Chase

Highest Customer Satisfaction with Retail Banking in the Midwest Region

  Overall Satisfaction? Product Offerings? Facility? Account Information? Fees? Account Activities?
Chase 5 5 5 5 4 5
Bank Mutual 5 4 4 5 4 5
Bank of the West 4 4 4 4 4 4
Commerce Bank 4 4 4 4 4 4
First Bank (MO) 4 4 4 4 5 4
Great Southern Bank 3 2 4 3 4 2
MB Financial Bank 4 3 4 4 4 4
PNC Bank 4 4 4 4 4 4
Regions Bank 4 4 4 5 4 5
UMB Bank 4 3 4 4 4 4
AnchorBank 4 3 3 4 4 5
Associated Bank 3 3 3 4 3 3
BMO Harris Bank 2 2 3 2 2 2
Citibank 3 3 3 3 3 3
Fifth Third Bank 3 3 3 3 3 3
First Midwest Bank 3 3 3 3 4 3
TCF National Bank 2 2 3 2 3 2
U.S. Bank 3 3 3 3 4 3
Bank of America 3 3 2 3 3 3
Bremer Bank 4 3 2 4 4 4
Charter One 2 3 2 3 3 3
Wells Fargo 2 3 2 3 2 3
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2013 Retail Banking Ratings - Southwest

Award Recipient

Arvest Bank

  Overall Satisfaction? Product Offerings? Facility? Account Information? Fees? Account Activities?
Arvest Bank 5 5 5 5 4 5
BancFirst 5 5 4 4 5 5
Bank of Oklahoma 4 4 4 4 4 4
Chase 4 4 4 4 3 4
FirstBank (CO) 4 2 4 3 4 3
MidFirst Bank 4 4 4 3 4 4
Bank of the West 4 4 3 5 4 4
Nevada State Bank 3 4 3 4 3 3
U.S. Bank 3 3 3 3 3 3
Wells Fargo 3 3 3 3 2 3
Zions First National Bank 4 4 3 4 4 3
Bank of America 2 2 2 3 2 2
BBVA Compass (Compass Bank) 3 2 2 2 3 2
BMO Harris Bank 2 2 2 2 3 2
KeyBank 3 4 2 2 3 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.