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2013 Texas Residential Retail Electric Provider Ratings

Award Recipient

Champion Energy Services

Highest in Residential Customer Satisfaction with Retail Electric Service in Texas

  Overall Satisfaction? Enrollment/Renewal? Billing & Payment? Price? Communications? Corporate Citizenship? Customer Service?
Champion Energy Services 5 5 5 5 5 4 5
Dynowatt 3 4 3 3 2 2 2
Just Energy Texas 2 3 2 2 2 2 2
Southwest Power & Light 3 3 3 3 3 3 2
WTU Energy 2 2 2 2 2 2 2
YEP Energy 3 4 3 4 2 2 2
CPL Retail Energy 2 2 3 2 2 3 3
Direct Energy 3 3 3 3 3 3 3
Energy Plus 2 2 2 2 2 3 3
First Choice Power 3 2 3 3 3 2 3
Gexa Energy 3 3 3 3 3 3 3
Reliant Energy 3 3 3 3 3 3 3
Tara Energy 3 2 4 4 3 3 3
Texas Power 3 3 3 3 3 4 3
TXU Energy 3 2 3 2 3 3 3
Ambit Energy 4 4 4 4 4 3 4
Amigo Energy 4 4 3 4 3 3 4
Bounce Energy 4 4 4 4 5 4 4
Brilliant Energy 4 4 4 4 3 3 4
Cirro Energy 4 4 4 4 3 3 4
Green Mountain Energy 4 4 4 4 4 5 4
Spark Energy 4 3 3 4 3 3 4
StarTex Power 4 4 4 4 4 3 4
Stream Energy 4 4 4 4 3 3 4
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

Note: Included in the study, but not ranked due to small sample size are APG&E, Constellation, Gateway Energy Services, Mega Energy, Nueces Electric Cooperative, Potentia Energy, and Texpo Energy.