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2013 Retail Electric Provider Satisfaction Study - New York

Award Recipient

Ambit Energy

Highest in Residential Customer Satisfaction with Retail Electric Service in New York

  Overall Satisfaction? Enrollment/Renewal? Price? Communications? Corporate Citizenship? Customer Service?
Ambit Energy 5 0 5 5 5 0
Energetix 4 0 4 5 3 0
ConEd Solutions 2 0 2 3 3 0
Energy Plus 2 0 2 2 2 0
Just Energy 2 0 3 2 3 0
NYSEG Solutions 2 0 2 2 2 0
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

Customer Service factor not shown due to insufficient sample size (n<30).

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2013 Retail Electric Provider Satisfaction Study - Illinois

Award Recipient

Energy Plus

  Overall Satisfaction? Enrollment/Renewal? Price? Communications? Corporate Citizenship? Customer Service?
Energy Plus 5 4 5 4 5 0
Nicor Electric 2 2 2 5 4 0
Constellation 3 5 2 3 4 0
Direct Energy 3 3 3 2 2 0
First Energy Solutions 3 4 5 2 2 0
IGS Energy 3 5 3 2 2 0
Integrys Energy 2 3 3 2 2 0
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

Customer Service factor not shown due to insufficient sample size (n<30).

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2013 Retail Electric Provider Satisfaction Study - Massachusetts

Award Recipient

Energy Plus

  Overall Satisfaction? Enrollment/Renewal? Price? Communications? Corporate Citizenship? Customer Service?
Energy Plus 5 5 4 4 4 5
AEP Energy 4 2 4 5 5 3
Direct Energy 4 4 5 4 4 3
Dominion Energy Solutions 2 5 2 2 2 4
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

Customer Service factor not shown due to insufficient sample size (n<30).

View Press Release

2013 Retail Electric Provider Satisfaction Study - Maryland

Award Recipient

Dominion Energy Solutions

Highest in Residential Customer Satisfaction with Retail Electric Service in Maryland

  Overall Satisfaction? Enrollment/Renewal? Price? Communications? Corporate Citizenship? Customer Service?
Dominion Energy Solutions 5 0 5 3 2 0
Washington Gas Energy Services 4 0 3 5 5 0
Constellation 2 0 2 2 2 0
Energy Plus 2 0 3 2 2 0
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

Customer Service factor not shown due to insufficient sample size (n<30).

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2013 Retail Electric Provider Satisfaction Study - Pennsylvania

Award Recipient

PPL Energy Plus

  Overall Satisfaction? Enrollment/Renewal? Price? Communications? Corporate Citizenship? Customer Service?
PPL Energy Plus 5 2 2 5 5 0
First Energy Solutions 2 5 2 3 3 0
Direct Energy 2 5 3 2 2 0
Dominion Energy Solutions 3 4 5 2 3 0
Energy Plus 5 3 5 2 3 0
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

Customer Service factor not shown due to insufficient sample size (n<30).

View Press Release

2013 Retail Electric Provider Satisfaction Study - Connecticut

Award Recipient

ConEd Solutions

  Overall Satisfaction? Enrollment/Renewal? Price? Communications? Corporate Citizenship? Customer Service?
ConEd Solutions 5 5 5 4 4 0
Ambit Energy 4 5 3 5 3 0
Direct Energy 3 2 3 3 2 0
Energy Plus 3 2 3 3 5 0
Dominion Energy Solutions 2 3 3 2 2 0
Public Power 2 2 2 2 2 0
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

Customer Service factor not shown due to insufficient sample size (n<30).

View Press Release

2013 Retail Electric Provider Satisfaction Study - Ohio

Award Recipient

DPL Energy Resources

Highest in Residential Customer Satisfaction with Retail Electric Service in Ohio

  Overall Satisfaction? Enrollment/Renewal? Price? Communications? Corporate Citizenship? Customer Service?
DPL Energy Resources 5 4 5 5 5 5
Dominion Energy Solutions 4 5 5 3 3 4
Duke Energy-Retail 4 2 3 3 4 2
First Energy Solutions 3 3 3 3 3 3
AEP Energy 2 3 2 2 2 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

Customer Service factor not shown due to insufficient sample size (n<30).