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2013 Wireless Smartphone Satisfaction Study (Volume 2) - Verizon Wireless

Award Recipient

Apple

  Overall Satisfaction? Performance? Physical Design? Smartphone Features? Ease of Operation?
Apple 5 5 5 5 5
HTC 3 3 3 3 3
Motorola 3 3 3 3 3
Samsung 3 3 3 3 3
BlackBerry 2 2 2 2 2
LG 2 2 2 2 2
Pantech 2 2 2 2 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2013 Wireless Smartphone Satisfaction Study (Volume 2) - Sprint

Award Recipient

Samsung

  Overall Satisfaction? Performance? Physical Design? Smartphone Features? Ease of Operation?
Samsung 5 5 5 5 5
Apple 5 5 5 3 5
HTC 2 2 3 2 3
BlackBerry 2 2 2 2 2
LG 2 2 2 2 2
Motorola 2 2 2 2 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

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2013 Wireless Smartphone Satisfaction Study (Volume 2) - T-Mobile

Award Recipient

Samsung

  Overall Satisfaction? Performance? Physical Design? Smartphone Features? Ease of Operation?
Samsung 5 5 5 5 5
BlackBerry 2 2 2 2 2
HTC 2 2 2 2 2
LG 2 2 2 3 2
Nokia 2 2 2 2 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.

View Press Release

2013 Wireless Smartphone Satisfaction Study (Volume 2) - AT&T

Award Recipient

Apple

  Overall Satisfaction? Performance? Physical Design? Smartphone Features? Ease of Operation?
Apple 5 5 5 5 5
HTC 3 2 3 3 2
Nokia 3 3 3 3 3
Samsung 3 3 3 3 3
BlackBerry 2 2 2 2 2
LG 2 2 2 2 2
Motorola 2 2 2 2 2
Pantech 2 2 2 2 2
Scoring Legend
 Among the best
 Better than most
 About average
 The rest

*Please note that jdpower.com Ratings may not include all information used to determine J.D. Power awards. Learn more about how J.D. Power Circle Ratings are calculated.